Primary Delay63.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay73.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
13.6d / 3.0d SLA
Ready for Scheduling
63.6d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Tracking# 1Z01E3E70396160042
Customer Requested Parts Order
⚠️Problem Description
Q-00030236
Quantity 8
Part #1901144
6" wheel with barring's
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: daves@allmedems.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01305849 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70396160042]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
8
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: daves@allmedems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305849Location: Allmed AmbulanceAddress: 570 SOUTH AVE EAST Cranford, NJ 07016Device: Problem Description: Q-00030236
Quantity 8
Part #1901144
6" wheel with barring'sWe are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: daves@allmedems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305849Location: Allmed AmbulanceAddress: 570 SOUTH AVE EAST Cranford, NJ 07016Device: Problem Description: Q-00030236
Quantity 8
Part #1901144
6" wheel with barring'sWe are working with
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: daves@allmedems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305849Location: Allmed AmbulanceAddress: 570 SOUTH AVE EAST Cranford, NJ 07016Device: Problem Description: Q-00030236
Quantity 8
Part #1901144
6" wheel with barring'sWe are working with
Timeline
📞
Case Linked Sep 22, 9:27 AM
Case Number:00529228
Subject:Allmed Ambulance (parts order)
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Sep 23, 2:54 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Shelby Robinson
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00082225
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨14.0 business days
🔩
▶
2
2x Parts Added Oct 10, 3:35 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From:Awaiting Parts, Closed
To:Closed, Ready for Scheduling
Duration in Previous:17d 0h, 0m
🚨64.0 business days
🏁
Status: Closed by Rhonnie ReevesJan 15, 1:42 PM
From:Ready for Scheduling
To:Closed
Duration in Previous:96d 23h
📄
▶
3
Status: Ready to Bill Jan 15, 2:13 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251264
Bottlenecks
Awaiting Parts
Duration: 13.6 business days (threshold: 3.0 business days)
Exceeded by 10.6 business days
Ready for Scheduling
Duration: 63.6 business days (threshold: 1.0 business days)