Q-00030229
PM
yearly PM
FIRE STATION 1:
(1) Stryker Power-PRO XT
(1) Stair Pro Model 6252
FIRE STATION 3:
(1) Stryker Power-PRO XT
(1) Stair Pro Model 6252
FIRE TRAINING FACILITY
(2) Stryker Power-PRO XT
(2) Stair Pro Model 6252
https://www.ebiotrack.com/inspection.php?iid=30279
10/17/25 DPatton - Teams message to Ben. WO's for this location are not billing PM lines. Did tech enter in EBT correctly?
10-2 Mburris called site spoke with Oscar Luna and set appt
🔧Work Performed
Stryker - Power Pro
Serial #: 241101060 - Asset ID: 13346854
Stryker Medical - 6252 Stair-Pro
Serial #: 2203010000489 - Asset ID: 13346856
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393)
Serial #: n/a - Asset ID: 13346855
Stryker - Power Pro
Serial #: 241101061 - Asset ID: 13346851
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393)
Serial #: 20008004300128 - Asset ID: 13346852
Stryker Medical - 6252 Stair-Pro
Serial #: 2203010000490 - Asset ID: 13346853
⚠️Problem Description
Q-00030229
https://www.ebiotrack.com/inspection.php?iid=30279
PM
yearly PM
FIRE TRAINING FACILITY
(2) Stryker Power-PRO XT
(2) Stair Pro Model 6252
📋
Inbound from +14248570827
Completed Oct 1, 2025
Oscar returning Kim's call to verify locations. All locations and addresses match to titles on the case.
📋
Outbound to +14248570827
Completed Oct 1, 2025
Left a vm for Oscar to call back with location info.
📋
Inbound from +18183986524
Completed Oct 1, 2025
Transferred to Michael B for scheduling.
Oct 1, 2025 3:19pm
@Michael Burris @Kimberly Hardison
Michael, I believe I goofed on this one and should have created three WOs vs one, there are three different locations listed on the case/WO. Kim is reaching out to the customer to find out and verify locations. If you would happen to hear anything, will you please let Kim know (I believe he called and was transferred to you). I will be out the next couple of days, sorry for the inconvenience, Kim is going to fix this for me.
Nov 6, 2025 12:30pm
@Rene Yescas Can you enter in your travel and labor into EBT and not into SMX please? When you sync they will carry over. cc: @Nicholas Willick
📅
WO-01305855 - Preventive Maintenance - Santa Monica - Santa Monica Fire Dept. - Michigan Ave.
Oct 15, 2025 7:00am – 2:00pm
Work Order: WO-01305855
Account: SANTA MONICA FIRE DEPARTMENT
Customer Case Number:
Location: Santa Monica Fire Dept. - Michigan Ave.
Address: 2500 Michigan Ave., Santa Monica, CA 90404
Manufacturer:
Model #:
Serial #:
Contact Name: Oscar Luna
Contact Phone: (424) 857-0827
Contact Email: oscar.l
Case #00527677 – L2 review
Status: Closed | Priority: High
Q-00030229
PM
yearly PM
FIRE STATION 1:
(1) Stryker Power-PRO XT
(1) Stair Pro Model 6252
FIRE STATION 3:
(1) Stryker Power-PRO XT
(1) Stair Pro Model 6252
FIRE TRAINING FACILITY
(2) Stryker Power-PRO XT
(2) Stair Pro Model 6252
https://www.ebiotrack.com/inspection.php
💬Case Comment
Internal Sep 26, 2025 1:33pm
Forwarded email to scheduling team, WO-01305855
💬Case Comment
Internal Sep 18, 2025 3:04pm
unable to get confirmed equipment from customer that is needing quoted for PM
Timeline
📞
Case Linked Sep 16, 2:41 PM
Case Number:00527677
Subject:L2 review
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Sep 23, 3:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 24, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 20m
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Oct 2, 2:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-14T15:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Michael BurrisOct 10, 1:16 PM
Scheduled For:2025-10-13T15:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisOct 10, 2:10 PM
Scheduled For:2025-10-15T11:00:00.000+0000
⏳3.0 business days
🏁
Status: Closed by Ben SaurOct 15, 10:23 PM
From:Scheduled
To:Closed
Duration in Previous:13d 7h
⏳2.2 business days
💵
Status: Billing Review by Diane PattonOct 17, 12:29 PM
From:Closed
To:Billing Review
Duration in Previous:1d 14h
🚨16.0 business days
⏱️
▶
2
8x Labor Added Nov 7, 9:48 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Billing Review
To:Closed
Duration in Previous:21d 10h
⏳1.3 business days
📄
Status: Ready to Bill by Diane PattonNov 10, 10:24 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2d 12h, 0m
💰
Status: Invoiced by Diane PattonNov 10, 10:32 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
🚨23.0 business days
🧾
Invoice Created Dec 15, 1:01 PM
Invoice Number:SM-246084
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 15.9 business days (threshold: 2.0 business days)