Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305878 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Sep 23, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (6 biz days early)
Active: 21 biz days
🕐 Clock stopped: Tech Off Site (Oct 23, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 26, 2025
3 business days (counted)
Running total: 3 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 22, 2025
17 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 23, 2025
1 business day (counted)
Running total: 21 of ? biz days used
Created: Sep 23, 2025 Tech Off Site: Oct 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 23 Ready for Scheduling ▶ Running 0 0
Sep 23 → Sep 26 Assigned ▶ Running 3 3
Sep 26 → Oct 22 Scheduled ▶ Running 17 20
Oct 22 → Oct 23 Tech On Site ▶ Running 1 21
Dispatch 0.0d
Coordinators 20.5d
Field Work 3.0d
Billing 11.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
20.5 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
11.3 days
Over SLA
Created: Sep 23, 2025 Due: Oct 31, 2025 Completed: Oct 23, 2025 (8 days early)
📅
21.4 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
28.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00529808
6007981040
Closed
15L SYS-LC-1200 Contract ends 12/31/2025 includes Repair PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1316A-B DE60556317 1200 Thermostatted Column Compartment G1322A JP60653326 1260 Standard Degasser G1314B DE60555651 1260 Variable Wavelength Detector VL G1330B-B DE60555780 1200 Cooled Thermostatted ALS G1311A-B DE60555776 1200 Series Quaternary Pump G1329A DE60556028 1200 Series Standard Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Jonathan Salinas
Owner
Leona Coonrod
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01305878 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Sep 23, 2025 • Closed: Oct 23, 2025
WO-01305879 Invoiced
EOQ • Hermilo Solano
Created: Sep 23, 2025 • Closed: Oct 23, 2025
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 28.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
11.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL FROM SITE ON WO-01305879

Please assign to Hermilo Solano ARP to site is 46 miles. Zone 1

🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
15L SYS-LC-1200 Contract ends 12/31/2025 includes Repair PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1316A-B DE60556317 1200 Thermostatted Column Compartment G1322A JP60653326 1260 Standard Degasser G1314B DE60555651 1260 Variable Wavelength Detector VL G1330B-B DE60555780 1200 Cooled Thermostatted ALS G1311A-B DE60555776 1200 Series Quaternary Pump G1329A DE60556028 1200 Series Standard Autosampler
📄 Description
LC 1200 System
📞 Call Description
OCT 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Sep 23, 4:28 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01305878
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Sep 25, 8:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2025-10-22T16:15:00.000+0000
🚨 18.5 business days
🔧
Status: Tech On Site by Hermilo Solano Oct 22, 12:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 16h
⏱️
8x Labor Added Oct 22, 7:31 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 46, 1
🚗
Status: Tech Off Site by Hermilo Solano Oct 23, 12:52 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 57m
✔️
Status: Completed by Hermilo Solano Oct 23, 3:05 PM
From: Tech Off Site
To: Completed
Duration in Previous: 14h 13m
🏁
Status: Closed by Hermilo Solano Oct 23, 6:44 PM
From: Completed
To: Closed
Duration in Previous: 3h 38m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 5:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 39m
🚨 11.8 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 11.3 business days (threshold: 1.0 business days)
Exceeded by 10.3 business days

🔗 Related Artifacts

📞
Case 00529808
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Oct 22, 12:15 PM
Created
Sep 23, 4:28 PM
Invoice #
SM-246148

Work Details (8)

Name Type Status Qty Amount Date
WL-02980629 Labor Open 2 $0.00 Oct 22, 7:31 PM
WL-02980630 Travel Open 46 $180.00 Oct 22, 7:31 PM
WL-02980631 Parts Open 1 $0.00 Oct 22, 7:31 PM
WL-02980632 Parts Open 1 $0.00 Oct 22, 7:31 PM
WL-02980633 Parts Open 1 $0.00 Oct 22, 7:31 PM
WL-02980634 Parts Open 1 $0.00 Oct 22, 7:31 PM
WL-02980635 Parts Open 1 $0.00 Oct 22, 7:31 PM
WL-02980636 Labor Open 4 $456.00 Oct 22, 7:32 PM

Details