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WO-01305894 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Ecolab Inc — 2305 Sherwin St, Garland TX, 75041

Sep 23, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 52 biz days
🕐 Clock stopped: Tech Off Site (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Sep 23 → Dec 1, 2025
45 business days (counted)
Running total: 45 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 9, 2025
6 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 52 of ? biz days used
Created: Sep 23, 2025 Tech Off Site: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 23 Ready for Scheduling ▶ Running 0 0
Sep 23 → Dec 1 Assigned ▶ Running 45 45
Dec 1 → Dec 9 Scheduled ▶ Running 6 51
Dec 9 → Dec 10 Tech On Site ▶ Running 1 52
Dispatch 0.0d
Coordinators 52.4d
Field Work 4.4d
Billing 6.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.4 days
Over SLA
Field Work
4.4 days
Over SLA
Billing
6.6 days
Over SLA
Created: Sep 23, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
53.8 days Total Age
⏱️
45.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529830
6008016201
Closed
14W SYS-LC-1260II Contract ends 01/31/2026 includes Repair ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G7111B DEAET03460 1260 Infinity II Quaternary Pump G7116A DEAEM09362 1260 Infinity II Multicolumn Thermostat G7114A DEACX26188 1260 Infinity II VW Detector G7129A DEAEQ47099 1260 Infinity II Vialsampler
Priority
High
Origin
Web
Reason
New Case
Contact
Jorge Zablah
Owner
Leona Coonrod
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01305894 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Sep 23, 2025 • Closed: Dec 11, 2025
WO-01305895 Invoiced
EOQ • Maria Davis
Created: Sep 23, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 45.4 days stuck in "Assigned"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
45.4d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
2.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 Part still can't be added, WO will be closed is SM and SO will be closed in mService. MD


12/09/2025 Google map was used to calculate zone. An email was sent to add parts G1314-67188 in SM. A repair SO 6008276703. was opened. MD


Please assign to Maria Davis ARP to site is 42 miles. Zone 1

🔧 Work Performed
12/09/2025 ACE Enhance PM session was created. Pm was completed per Agilent. System was flushed thoroughly with H2O. New lamp was installed and calibrated, stabilized for some time. Intensity, dark current, filter, cell test but Holmium passed.
⚠️ Problem Description
14W SYS-LC-1260II Contract ends 01/31/2026 includes Repair ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G7111B DEAET03460 1260 Infinity II Quaternary Pump G7116A DEAEM09362 1260 Infinity II Multicolumn Thermostat G7114A DEACX26188 1260 Infinity II VW Detector G7129A DEAEQ47099 1260 Infinity II Vialsampler
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
DEC 2025 LC EHNPM

Timeline

📞
▶
4 Case Linked Sep 23, 5:01 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01305894
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 45.8 business days
🗓️
▶
2 Status: Scheduled Dec 1, 6:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-12-16T16:00:00.000+0000
📅
Dispatch Scheduled by Maria Davis Dec 1, 6:13 AM
Scheduled For: 2025-12-09T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Maria Davis Dec 9, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 4h
🚗
Status: Tech Off Site by Maria Davis Dec 10, 9:54 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 23h 43m
⏱️
13x Labor Added Dec 10, 10:58 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 41, 42
⏱️
Labor Added Dec 11, 9:32 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Maria Davis Dec 11, 10:15 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Maria Davis Dec 11, 10:25 PM
From: Completed
To: Closed
Duration in Previous: 10m
🔩
▶
2 Parts Added Dec 12, 2:18 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 15h 54m
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 45.4 business days (threshold: 4.0 business hours)
Exceeded by 44.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech Off Site
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📞
Case 00529830
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Dec 9, 11:00 AM
Created
Sep 23, 5:01 PM
Invoice #
SM-249754

Work Details (15)

Name Type Status Qty Amount Date
WL-03033756 Labor Open 2 $0.00 Dec 10, 10:58 PM
WL-03033758 Labor Open 2 $0.00 Dec 10, 10:58 PM
WL-03033759 Travel Open 41 $180.00 Dec 10, 10:58 PM
WL-03033760 Travel Open 42 $0.00 Dec 10, 10:58 PM
WL-03033761 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03033762 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03033763 Parts Open 4 $0.00 Dec 10, 10:58 PM
WL-03033764 Parts Open 4 $0.00 Dec 10, 10:58 PM
WL-03033765 Parts Open 2 $0.00 Dec 10, 10:58 PM
WL-03033766 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03033767 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03033768 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03033769 Parts Open 1 $0.00 Dec 10, 10:58 PM
WL-03035193 Labor Open 5 $570.00 Dec 11, 9:32 PM
WL-03036056 Parts Open 1 $0.00 Dec 12, 2:18 PM

Details