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WO-01305902 ↗ ServiceMax

MIDMARK • Installation • PC

📍 Livewell Animal Hospital Atascocita — 16000 Woodland Hills Dr BLDG C STE C3, Atascocita TX, 77346-5318

Sep 23, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 27, 2025
✓ SLA Met (7 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 23 → Sep 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Sep 25 → Oct 13, 2025
11 business days (counted)
Running total: 13 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 16, 2025
3 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 23, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Sep 25 L2 Screening ▶ Running 2 2
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 2
Sep 25 → Oct 13 Assigned ▶ Running 11 13
Oct 13 → Oct 16 Scheduled ▶ Running 3 16
Dispatch 2.3d
Coordinators 14.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
2.3 days
Over SLA
Coordinators
14.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 23, 2025 Due: Oct 27, 2025 Completed: Oct 16, 2025 (11 days early)
📅
15.4 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529667
Vet Order - Livewell Animal Hospital Atascocita - Atascocita, TX - Quote #8661360
Closed
ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 09/29/25 Sales Order #: 8661359 Customer PO #: 4603209875
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christa Bowers
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305902 (current) Invoiced
Installation • Chane Lacy
Created: Sep 23, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
2.3d / 1.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13 KKelch called Christa to schedule for 10/15 between 9 and 11 am. Customer confirmed.

10/8 KKelch called Christa to schedule for 10/14 between 9 and 11 am. Left VM. 

10/1/25 CDempsey- Needs to be scheduled for Chane. Need to verify address. Chane will need a Raysafe meter.

🔧 Work Performed
10/15 CLacy- Installed Xray unit in designated location. Functional and safety testing completed this unit is in proper working condition. Laptop holder not installed by direction of the GC. The tray will be in the way of the work area
🔍 Technician Findings
Xray unit needs installed
⚠️ Problem Description
ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 09/29/25 Sales Order #: 8661359 Customer PO #: 4603209875

Timeline

📞
Case Linked Sep 23, 12:14 PM
Case Number: 00529667
Subject: Vet Order - Livewell Animal Hospital Atascocita - Atascocita, TX - Quote #8661360
Status: Closed
📋
▶
2 Work Order Created Sep 23, 5:48 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 2m
⏳ 2.8 business days
📅
Status: Ready for Scheduling by Dave Creditt Sep 25, 7:54 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 1d 14h
👷
▶
2 Technician Assigned Sep 25, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Oct 13, 11:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-15T14:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Oct 15, 9:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 39
✔️
▶
2 Status: Completed Oct 15, 9:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Oct 20, 11:31 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Nancy Suarez Oct 20, 11:37 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244134

Bottlenecks

L2 Screening
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00529667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Chane Lacy
Scheduled
Oct 15, 10:00 AM
Created
Sep 23, 5:48 PM
Invoice #
SM-244134

Work Details (3)

Name Type Status Qty Amount Date
WL-02972419 Labor Open 1 $0.00 Oct 15, 9:03 PM
WL-02972420 Labor Open 2.5 $275.00 Oct 15, 9:03 PM
WL-02972421 Travel Open 39 $110.00 Oct 15, 9:03 PM

Details