Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305911 ↗ ServiceMax

Atrius Health • Repair • P3

📍 Atrius Health - Plymouth — 36 Shops at 5 Way, Plymouth MA, 02360

Sep 24, 2025 → Jan 5, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 29, 2025
✗ SLA Missed (20 biz days late)
Active: 23 biz days
Paused: 44 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Incomplete
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Entered
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Oct 16, 2025
13 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Oct 17 → Oct 20, 2025
1 business day (counted)
Running total: 4 of 3 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → Oct 29, 2025
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Entered
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 8 of 3 biz days used
9d
▶ Clock Running
Status: Incomplete
Nov 4 → Nov 18, 2025
9 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 17 of 3 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Dec 5, 2025
11 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 18 of 3 biz days used
▶ Clock Running
Status: Completed
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 18 of 3 biz days used
▶ Clock Running
Status: Closed
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 19 of 3 biz days used
▶ Clock Running
Status: Reschedule
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 19 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 19 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 19 of 3 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 29, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 19 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 20 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 23 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 23 of 3 biz days used
Created: Sep 24, 2025 Completed: Jan 5, 2026
Business Days Used 23 / 3
0 3d budget +20d over
Show SLA Clock Detail (33 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0 / 3
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 0 / 3
Sep 24 → Sep 24 Assigned ▶ Running 0 0 / 3
Sep 24 → Sep 25 Scheduled ▶ Running 1 1 / 3
Sep 25 → Sep 26 Incomplete ▶ Running 1 2 / 3
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 2 / 3
Sep 26 → Sep 26 Entered ▶ Running 0 2 / 3
Sep 26 → Sep 26 L2 Screening ▶ Running 0 2 / 3
Sep 26 → Oct 16 Awaiting Parts ⏸ Paused 13 —
Oct 16 → Oct 16 Reschedule ▶ Running 0 2 / 3
Oct 16 → Oct 16 Assigned ▶ Running 0 2 / 3
Oct 16 → Oct 17 Scheduled ▶ Running 1 3 / 3
Oct 17 → Oct 20 Incomplete ▶ Running 1 4 / 3
Oct 20 → Oct 29 Awaiting Parts ⏸ Paused 7 —
Oct 29 → Oct 30 Reschedule ▶ Running 1 5 / 3
Oct 30 → Oct 30 Entered ▶ Running 0 5 / 3
Oct 30 → Oct 30 Assigned ▶ Running 0 5 / 3
Oct 30 → Nov 4 Scheduled ▶ Running 3 8 / 3
Nov 4 → Nov 18 Incomplete ▶ Running 9 17 / 3
Nov 18 → Nov 18 L2 Screening ▶ Running 0 17 / 3
Nov 18 → Dec 5 Awaiting Parts ⏸ Paused 11 —
Dec 5 → Dec 5 Reschedule ▶ Running 0 17 / 3
Dec 5 → Dec 8 Scheduled ▶ Running 1 18 / 3
Dec 8 → Dec 8 Completed ▶ Running 0 18 / 3
Dec 8 → Dec 9 Closed ▶ Running 1 19 / 3
Dec 9 → Dec 9 Reschedule ▶ Running 0 19 / 3
Dec 9 → Dec 9 Incomplete ▶ Running 0 19 / 3
Dec 9 → Dec 9 L2 Screening ▶ Running 0 19 / 3
Dec 9 → Dec 29 Awaiting Parts ⏸ Paused 13 —
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 19 / 3
Dec 29 → Dec 30 Assigned ▶ Running 1 20 / 3
Dec 30 → Jan 5 Scheduled ▶ Running 3 23 / 3
Jan 5 → Jan 5 Tech On Site ▶ Running 0 23 / 3
Dispatch 0.9d
Material Management 46.2d
Coordinators 18.7d
Field Work 1.4d
Incomplete 11.6d (excluded)
Billing 2.0d
✗ SLA Missed
Dispatch
0.9 days
Material Management
46.2 days
Over SLA
Coordinators
18.7 days
Over SLA
Field Work
1.4 days
Incomplete (excluded from total)
11.6 days
Billing
2.0 days
Created: Sep 24, 2025 Due: Jan 8, 2026 Completed: Jan 5, 2026 (3 days early)
📅
68.0 days Total Age
⏱️
13.4d in Awaiting Parts Longest Stage
🔄
35 transitions Status Changes
⚠️
41.1d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (4 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Paul Bonang Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 17, 2025
Visit 3 Nov 4, 2025
Visit 4 Dec 8, 2025
Visit 5 Jan 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529623
L2 review - HCP
Closed
You had a tech out last week to fix one of our autoclaves (WO 01304806). We are again having the same issue of the door not opening to dry and now a bunch of error messages are coming up. Is it possible to get the tech back out. Asset: 202102122139
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Woods
Owner
Sherry Reich
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305911 (current) Invoiced
Repair • Paul Bonang Jr
Created: Sep 24, 2025 • Closed: Jan 5, 2026
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 13.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 41.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Scheduled
13.7d / 2.0d SLA
Incomplete
11.6d
L2 Screening
0.9d / 1.0d SLA
Awaiting Parts
46.2d / 3.0d SLA
Reschedule
2.2d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/7/26 DPatton - hi @Paul Bonang​ @Shawn Rogers​ Please advise if the parts were left on the unit since customer is deciding how they want to proceed with the repair. (please see parts tab and remove any parts that might have been removed) Thank you!


12/30/2025 Sramen - updated due date based on parts eta 1/5/2026.

12/30 KSmith -- Scheduled for Monday with Chris. Parts are scheduled to be delivered on 1/5 between 10am-1pm. Site needs unit repaired ASAP which is why we scheduled for same day service. ASC will track part throughout the delay to monitor delivery changes

12/9 KWeiss, Per SRogers, customer approved to add a PM on the sterilizer. Changing to L2 Screening for part order.

12/9 KSmith -- Chris would like to go ahead with the repairs. Teams message to Shawn to reopen to WO and order the parts needed. PBJ will do the return trip.

12/5 KSmith -- Scheduled for Monday with Chris

12/4/2025 Sramen - I updated the parts order with the tracking info and moved it to shipped status so the wo would update. the due date was already updated by dispatch for this wo.


12/03/2025 SRobinson- Order No: 740142


Customer PO No: PO015245


Customer: EMSAR Inc  


Ship To Name: Atrius Health Plymouth


Ship To Address: 36 Shops at 5 Way    


Ship To City/State: Plymouth, MA 02360-2677


Waybill (Tracking #): 1ZE444250348303886


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 02-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 014-0419-00 SERIAL #: DESCRIPTION: AIR VALVE SOLENOID


11/21/2025 JShoemaker : Order to site

11/17 KWeiss, Customer had provided PO #991160. Changing w/o to L2 Screening for part order.

11/12 KSmith -- Requires follow up box was not marked. Updated box so WO will follow the process and a follow up case will be created

10/30 KSmith -- Scheduled for 11/4 with Chris

10/29/25 RCook- Updated due date based on parts. Removed delay code




10/28 KFricke - Ordered to site.

10/20 KWeiss, Per tech, placed part order for 1 PCB, 002-1992-00 

10/17 DC New parts order required for repair

PN-002-1992-00 Main PC Board


10/16 KSmith -- Scheduled for tomorrow with Chris

10/16 KSmith -- Sent email to schedule for tomorrow

10/14/2025jsells

Ship To Name: Atrius Health Plymouth Ship To Address: 36 Shops at 5 Way Ship To City/State: Plymouth, MA 02360-2677 Waybill (Tracking #): 1ZE444250273940446 Carrier: UPS-Air-2nd Day Air The following items have shipped from Midmark Corporation on: 14-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10017-00 SERIAL #: DESCRIPTION: Kit, M11 115V Manifold LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


9/26 KSmith -- Chatter to Jessica to see if WO should be in RFS. WO was in incomplete and parts are needed, but no PO has been entered yet


9/25 KWeiss, Created case and sent to sales for quoting.

9/25 DC Parts needed to complete repair. Fill vent valve assy PN-002-10017-00


9/24 KSmith -- Rescheduled for tomorrow with Chris 9/24 KSmith -- Scheduled for Monday with Chris

9/24 KSmith -- Responded to Chris' email to schedule for Monday

🔧 Work Performed
Fully inspected unit and performed multiple function tests. Door and door motor are working properly. I did notice water in chamber prior to cycle. After further inspection i found the fill valve having issues, causing the unit to lose water as soon as it filled chamber. fill valve stuck open. unable to start cycle with no water. replaced the vent fill valve assembly and ran unwrapped cycle. Unit is now keeping water in the chamber for beginning of cycle. During heating the unit is expelling water back into the reservoir through the vent valve. After further inspection i found the vent valve only, not getting power from the pc board. New board required for repair 1/5 PBonang: Found power still not getting to vent valve. It is believed to be board issue or possibly the rectifier between the board and vent valve. Customer id deciding whether or not to keep moving forward with future repairs on this unit. 11-04-2025 New Board Installed, unit still needing attention 1 Additional part is needed to be ordered (no quote needed ) Part # 014-0419-00 Quantity 1 Air Valve solenoid replaced , unit still experiencing issues with over heating . Site has been made aware and are looking into what they want to do with this unit. Site will let us know if a follow up is needed . 1/5 PBonang Still out of service. Possibly needs new pc board although i believe it may be the rectifier from board to vent valve. Customer is deciding on whether to continue repairing as it has been oput of service for so long. Site will be in touch if follow up is needed
🔍 Technician Findings
Fully inspected unit and performed multiple function tests. Door and door motor are working properly. I did notice water in chamber prior to cycle. After further inspection i found the fill valve having issues, causing the unit to lose water as soon as it filled chamber. fill valve stuck open. unable to start cycle with no water.
⚠️ Problem Description
Fill vent valve assy PN-002-10017-00 You had a tech out last week to fix one of our autoclaves (WO 01304806). We are again having the same issue of the door not opening to dry and now a bunch of error messages are coming up. Is it possible to get the tech back out. Asset: 202102122139 https://www.ebiotrack.com/workorder.php?wo=68441

Timeline

📞
Case Linked Sep 23, 11:14 AM
Case Number: 00529623
Subject: L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Sep 24, 8:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 24, 10:47 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
▶
2 Status: Scheduled Sep 24, 12:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-29T19:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 24, 5:13 PM
Scheduled For: 2025-09-25T17:00:00.000+0000
⏱️
3x Labor Added Sep 25, 5:09 PM
Type: Labor
Status: Open
Qty: 1, 2
⚠️
Status: Incomplete by DAVID CAVACO Sep 25, 5:21 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1d 5h
📅
Status: Ready for Scheduling by Jessica Sells Sep 26, 10:29 AM
From: Incomplete
To: Ready for Scheduling
Duration in Previous: 17h 8m
🆕
Status: Entered by Jessica Sells Sep 26, 11:34 AM
From: Ready for Scheduling, Entered
To: Entered, L2 Screening
Duration in Previous: 1h 4m, 0m
📦
▶
2 Parts Requested Sep 26, 6:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7h 11m
🚨 13.7 business days
🔩
▶
2 2x Parts Added Oct 16, 11:54 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 17h
👷
▶
2 Technician Assigned Oct 16, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 1h 4m
🗓️
▶
2 Status: Scheduled Oct 16, 1:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-17T18:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Oct 17, 5:34 PM
Type: Labor
Status: Open
Qty: 2, 3, 1.5
⚠️
Status: Incomplete by Shawn Rogers Oct 17, 5:42 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1d 4h
⏳ 1.8 business days
📦
▶
2 Parts Requested Oct 20, 2:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: Incomplete
To: Awaiting Parts
Duration in Previous: 2d 20h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Oct 29, 9:29 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 19h
🆕
▶
3 Status: Entered Oct 30, 8:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPmRQAV, Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-04T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 31, 9:37 AM
Scheduled For: 2025-11-04T20:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Nov 4, 4:04 PM
2x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Nick O'Neill
From: Scheduled
To: Incomplete
Duration in Previous: 5d 8h
⚠️ 9.0 business days
🔍
▶
3 Status: L2 Screening Nov 17, 8:34 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085465
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
🚨 12.4 business days
🔩
▶
2 2x Parts Added Dec 5, 11:41 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Stephanie Ramen
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 15h
🗓️
▶
2 Status: Scheduled Dec 5, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-05T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Shawn Rogers Dec 8, 7:54 AM
Scheduled For: 2025-12-08T14:00:00.000+0000
⏱️
2x Labor Added Dec 8, 11:15 AM
Type: Labor
Status: Open
Qty: 1.5, 2
✔️
Status: Completed by Nick O'Neill Dec 8, 11:20 AM
From: Scheduled
To: Completed
Duration in Previous: 2d 23h
🏁
Status: Closed by Shawn Rogers Dec 8, 4:20 PM
From: Completed
To: Closed
Duration in Previous: 5h 0m
🔄
Status: Reschedule by Shawn Rogers Dec 9, 1:03 PM
From: Closed, Reschedule
To: Reschedule, Incomplete
Duration in Previous: 20h 42m, 0m
🔍
▶
3 Status: L2 Screening Dec 9, 4:08 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086518
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
🚨 14.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 29, 9:28 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 19d 17h
🔩
2x Parts Added Dec 29, 10:30 AM
Type: Parts, Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 29, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 41m
👷
▶
3 Technician Assigned Dec 30, 9:01 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 20h 52m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Paul Bonang Jan 5, 11:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
2 5x Labor Added Jan 5, 5:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Paul Bonang
From: Tech On Site
To: Completed
Duration in Previous: 6h 13m
🏁
Status: Closed by Paul Bonang Jan 5, 5:52 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.8 business days
💵
Status: Billing Review by Diane Patton Jan 7, 9:35 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 15h
🏁
Status: Closed by Diane Patton Jan 8, 9:03 AM
From: Billing Review
To: Closed
Duration in Previous: 23h 27m
📄
▶
2 Status: Ready to Bill Jan 8, 10:12 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton Jan 8, 10:18 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 10, 2:55 PM
Invoice Number: SM-250767

Bottlenecks

Awaiting Parts
Duration: 13.2 business days (threshold: 3.0 business days)
Exceeded by 10.2 business days
Awaiting Parts
Duration: 7.7 business days (threshold: 3.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Awaiting Parts
Duration: 13.4 business days (threshold: 3.0 business days)
Exceeded by 10.4 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00529623
Closed
📦
Parts Order 00082550
Closed
📦
Parts Order 00083839
Closed
📦
Parts Order 00085465
Closed
📦
Parts Order 00086518
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Paul Bonang Jr
Scheduled
Jan 5, 2:00 PM
Created
Sep 24, 8:26 AM
Invoice #
SM-250767

Work Details (23)

Name Type Status Qty Amount Date
WL-02949518 Labor Open 1 $0.00 Sep 25, 5:09 PM
WL-02949519 Labor Open 2 $200.00 Sep 25, 5:09 PM
WL-02949520 Labor Open 1 $0.00 Sep 25, 5:09 PM
WL-02973034 Parts Open 1 $946.35 Oct 16, 11:54 AM
WL-02973035 Expenses Open 1 $0.00 Oct 16, 11:54 AM
WL-02975370 Labor Open 2 $0.00 Oct 17, 5:34 PM
WL-02975371 Labor Open 3 $300.00 Oct 17, 5:34 PM
WL-02975372 Labor Open 1.5 $0.00 Oct 17, 5:34 PM
WL-02987632 Parts Open 1 $1,451.25 Oct 29, 9:29 AM
WL-02987633 Expenses Open 1 $0.00 Oct 29, 9:29 AM
WL-02995957 Labor Open 0.5 $0.00 Nov 4, 4:04 PM
WL-02995958 Labor Open 1.5 $150.00 Nov 4, 4:04 PM
WL-03027876 Parts Open 1 $248.40 Dec 5, 11:41 AM
WL-03027877 Expenses Open 1 $24.84 Dec 5, 11:41 AM
WL-03029987 Labor Open 1.5 $0.00 Dec 8, 11:15 AM
WL-03029988 Labor Open 2 $200.00 Dec 8, 11:15 AM
WL-03048769 Parts Open 1 $324.00 Dec 29, 10:30 AM
WL-03048770 Expenses Open 1 $15.63 Dec 29, 10:30 AM
WL-03054020 Labor Open 1 $0.00 Jan 5, 5:44 PM
WL-03054021 Labor Open 2.25 $225.00 Jan 5, 5:44 PM
WL-03054022 Labor Open 1.25 $75.00 Jan 5, 5:44 PM
WL-03054023 Travel Open 45 - Jan 5, 5:44 PM
WL-03054024 Travel Open 72 - Jan 5, 5:44 PM

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