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WO-01305918 ↗ ServiceMax

BRUNSWICK COUNTY EMS (VA) • Repair • P7

📍 Brunswick County EMS (VA) - Service — 1458 Lawrenceville Plank Rd, Lawrenceville VA, 23868

Sep 24, 2025 → Sep 29, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 3, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Sep 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Sep 24 → Sep 29, 2025
3 business days (not counted)
▶ Clock Running
Status: Completed
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Sep 24, 2025 Invoiced: Sep 29, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0 / 7
Sep 24 → Sep 24 L2 Screening ▶ Running 0 0 / 7
Sep 24 → Sep 29 Awaiting Parts ⏸ Paused 3 —
Sep 29 → Sep 29 Completed ▶ Running 0 0 / 7
Sep 29 → Sep 29 Assigned ▶ Running 0 0 / 7
Dispatch 0.0d
Material Management 4.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 24, 2025 Due: Oct 3, 2025 Completed: Sep 29, 2025 (4 days early)
📅
4.0 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
2.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529672
L2 review * no quote needed, email approval attached to email chain.
Closed
two tracks on a Stryker stair chair 6252 SN 070341149 The tracks have failed and require replacement *Approval email attached to case
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dylan Clary
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305918 (current) Invoiced
Repair • Todd Fogiel
Created: Sep 24, 2025 • Closed: Sep 29, 2025
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracks replaced Unit cycle tested
🔍 Technician Findings
Unit located Tracks broken
⚠️ Problem Description
two tracks on a Stryker stair chair 6252 SN 070341149 The tracks have failed and require replacement *Approval email attached to case https://www.ebiotrack.com/workorder.php?wo=68444
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Sep 23, 12:24 PM
Case Number: 00529672
Subject: L2 review * no quote needed, email approval attached to email chain.
Status: Closed
📋
▶
4 Work Order Created Sep 24, 8:57 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00082295
Status: Canceled
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
Labor Added Sep 25, 10:18 AM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🔩
▶
2 Parts Added Sep 29, 7:05 PM
Parts Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From: Awaiting Parts
To: Completed
Duration in Previous: 5d 10h
👷
▶
3 Technician Assigned Sep 29, 7:20 PM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Matthew Bateman
From: Completed
To: Assigned
Duration in Previous: 13m
🏁
Status: Closed by Todd Fogiel
From: Assigned
To: Closed
Duration in Previous: 4m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Oct 1, 5:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 43.8 business days
🧾
Invoice Created Dec 7, 2:05 PM
Invoice Number: SM-242601

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00529672
Closed
📦
Parts Order 00082295
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
N/A
Created
Sep 24, 8:57 AM
Invoice #
SM-242601

Work Details (2)

Name Type Status Qty Amount Date
WL-02948943 Labor Open 1 $0.00 Sep 25, 10:18 AM
WL-02953564 Parts Open 2 $1,674.00 Sep 29, 7:05 PM

Details