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WO-01305928 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 City of Hope — 1500 E Duarte Rd, DUARTE CA, 09101

Sep 24, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 48 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Sep 24 → Oct 28, 2025
23 business days (counted)
Running total: 23 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 28 → Dec 5, 2025
25 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 24, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 0
Sep 24 → Oct 28 Assigned ▶ Running 23 23
Oct 28 → Dec 5 Scheduled ▶ Running 25 48
Dec 5 → Dec 6 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 50.0d
Field Work 0.9d
Billing 10.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
0.9 days
Billing
10.4 days
Over SLA
Created: Sep 24, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
49.0 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529938
6008014939
Closed
28R SYS-LC-1290IIE Contract ends 06/14/2026 includes Repair PM PM only - customer supplies the UV lamp G7165A DEAC801108 1260 Infinity II MW Detector G7129B DEBA902754 1290 Infinity II Vialsampler G7104A DEBAX02436 1290 Infinity II Flexible Pump. G7116B DEBAZ03510 1290 Infinity II Multicolumn Thermostat G1364F DEAGS00492 1260 Infinity II Analytical FC
Priority
High
Origin
Web
Reason
New Case
Contact
Piotr Swiderski
Owner
Leona Coonrod
Created
Sep 24, 2025
Work Orders from this Case (1)
WO-01305928 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Sep 24, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.0d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 7 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1290IIE Contract ends 06/14/2026 includes Repair PM PM only - customer supplies the UV lamp G7165A DEAC801108 1260 Infinity II MW Detector G7129B DEBA902754 1290 Infinity II Vialsampler G7104A DEBAX02436 1290 Infinity II Flexible Pump. G7116B DEBAZ03510 1290 Infinity II Multicolumn Thermostat G1364F DEAGS00492 1260 Infinity II Analytical FC
📄 Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞 Call Description
DEC 2025 LC PM

Timeline

📞
▶
4 Case Linked Sep 24, 9:31 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01305928
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Oct 28, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2025-12-03T16:30:00.000+0000
🚨 23.8 business days
📅
Dispatch Scheduled by Hermilo Solano Dec 3, 5:04 AM
Scheduled For: 2025-12-05T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Hermilo Solano Dec 5, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 38d 1h
⏱️
▶
2 3x Labor Added Dec 6, 12:09 AM
3x Labor Added → 5x Parts Added
🔩
5x Parts Added
Type: Parts, Travel
Status: Open
Qty: 1, 7
✔️
Status: Completed by Hermilo Solano Dec 6, 12:14 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 26m, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 3:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
🚨 11.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00529938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Dec 5, 11:30 AM
Created
Sep 24, 9:34 AM
Invoice #
SM-249754

Work Details (8)

Name Type Status Qty Amount Date
WL-03029100 Labor Open 0.5 $0.00 Dec 6, 12:09 AM
WL-03029101 Labor Open 7 $513.00 Dec 6, 12:09 AM
WL-03029102 Labor Open 0.5 $0.00 Dec 6, 12:09 AM
WL-03029109 Parts Open 1 $0.00 Dec 6, 12:14 AM
WL-03029106 Travel Open 7 $180.00 Dec 6, 12:14 AM
WL-03029110 Parts Open 1 $0.00 Dec 6, 12:14 AM
WL-03029107 Travel Open 7 $0.00 Dec 6, 12:14 AM
WL-03029108 Parts Open 1 $0.00 Dec 6, 12:14 AM

Details