Detailed work order timeline, KPIs, and analysis
Oak Street Health • Virtual Tech - Field Repair • P3
📍 Oak Street Health - Canarsie, NY — 8923 Flatlands Ave, Brooklyn NY, 11236
Sep 24, 2025 → Feb 6, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 24 → Sep 24 | Created | ▶ Running | 0 | 0 / 3 |
| Sep 24 → Sep 24 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Sep 24 → Sep 24 | Assigned | ▶ Running | 0 | 0 / 3 |
| Sep 24 → Sep 29 | Scheduled | ▶ Running | 3 | 3 / 3 |
| Sep 29 → Sep 29 | Tech On Site | ▶ Running | 0 | 3 / 3 |
| Sep 29 → Sep 29 | Completed | ▶ Running | 0 | 3 / 3 |
| Sep 29 → Sep 30 | Incomplete | ▶ Running | 1 | 4 / 3 |
| Sep 30 → Oct 29 | Awaiting Parts | ⏸ Paused | 20 | — |
| Oct 29 → Oct 31 | Reschedule | ▶ Running | 2 | 6 / 3 |
| Oct 31 → Nov 5 | Scheduled | ▶ Running | 3 | 9 / 3 |
| Nov 5 → Nov 5 | Tech On Site | ▶ Running | 0 | 9 / 3 |
| Nov 5 → Nov 5 | Completed | ▶ Running | 0 | 9 / 3 |
| Nov 5 → Nov 6 | Incomplete | ▶ Running | 1 | 10 / 3 |
| Nov 6 → Dec 22 | Awaiting Parts | ⏸ Paused | 29 | — |
| Dec 22 → Dec 22 | Reschedule | ▶ Running | 0 | 10 / 3 |
| Dec 22 → Dec 22 | Entered | ▶ Running | 0 | 10 / 3 |
| Dec 22 → Dec 22 | Assigned | ▶ Running | 0 | 10 / 3 |
| Dec 22 → Dec 30 | Scheduled | ▶ Running | 5 | 15 / 3 |
| Dec 30 → Dec 30 | Completed | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 30 | Reschedule | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 30 | Entered | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 30 | Assigned | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 30 | Scheduled | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 30 | Completed | ▶ Running | 0 | 15 / 3 |
| Dec 30 → Dec 31 | Incomplete | ▶ Running | 1 | 16 / 3 |
| Dec 31 → Jan 5 | On Hold | ▶ Running | 2 | 18 / 3 |
| Jan 5 → Jan 5 | Ready for Scheduling | ▶ Running | 0 | 18 / 3 |
| Jan 5 → Jan 6 | Assigned | ▶ Running | 1 | 19 / 3 |
| Jan 6 → Jan 6 | Incomplete | ▶ Running | 0 | 19 / 3 |
| Jan 6 → Jan 16 | Awaiting Parts | ⏸ Paused | 8 | — |
| Jan 16 → Jan 20 | Reschedule | ▶ Running | 1 | 20 / 3 |
| Jan 20 → Feb 2 | Awaiting Parts | ⏸ Paused | 9 | — |
| Feb 2 → Feb 2 | Reschedule | ▶ Running | 0 | 20 / 3 |
| Feb 2 → Feb 6 | Scheduled | ▶ Running | 4 | 24 / 3 |
| Feb 6 → Feb 6 | Tech On Site | ▶ Running | 0 | 24 / 3 |
1/30 KSmith -- Sherilyn advised they have the parts onsite. Scheduled for 2/6 with Sherilyn. 12pm-2pm
01/22/2026 KFricke - Backorder part is scheduled to ship on or before 02/25/2026.
01/21/2026 KFricke - P/N 3400-200-6W has not been sent because it was quoted. We accepted the quote, but I do not see an update. Emailed Customer Service for status and marked this part order back to submitted.
01/20/2026 KFricke - P/N 11720 delivered via 397539630920, the other item is still pending shipment.
1/20 SRogers: Adding dummy part order to update status (since 1 order still has not arrived yet).
1/20 KSmith -- Per MM, There are no tracking details yet. According to the attachment note on their website, the estimated ship date is 02/11 based on product lead time. Thank you! PO 00087760 needs moved out of shipped since not all parts have shipped and this WO needs to go back into awaiting parts.
1/20 KSmith -- Customer has the bracket, shipped on PO 00087760, but they do not have the bracket that was to be shipped on that PO as well. Chatter to MM on PO asking for tracking for the bracket since the PO was moved to shipped but no other tracking was added
01/07/2026 JShoemaker : Ordered to site. Est Ship Date: 02/11
01/07/2026 KFricke - Forwarded for order submission.
01/07/2026 SWeaver: Assigned PO to KFricke to order PNs, as they are not in stock.
1/7 KSmith -- Chatter to Wendy, WO was moved to awaiting parts but no new PO was entered
1/6 KSmith -- Teams message to Shawn that parts need reordered for this one. FSE looked with customer while onsite on 12/30 and parts could not be located. Tracking provided to customer and they cannot locate them, advised they do not have them.
1-5 DSR -- Sending to MM Team to see if part 407645 was filled and sent to Customer. Sending email to MM open Case for this WO.
1/5 KSmith -- Chatter to Derek that customer does not have parts and need to be ordered.
"Unfortunately, we do not have the part
I only received the small item from that order, the head for the wall mounted Mckesson ophthalmoscope.
The tech stopped by and stated it would have been a large item - the entire pole and base.
We did not get such an item.
I open all of the packages we receive. I searched all areas along with your tech in the event the package was placed
somewhere else by another employee. The center is small with limited storage space. "
1/5 KSmith -- Emailed Sherilyn to see if parts were located. FSE was onsite on 12/30 and parts were not located.
1-5 DSR Send Tech back to Clinic to see what is needed we have sent parts requested.
1/5 KSmith -- Per Sherilyn, it appears the bracket received is the same as the one currently on the machine. Email attached. Chatter to Derek advising
12-31 DSR Putting on Hold for Tech to confirm with Customer issue is resolved.
12/30 KSmith -- Sherilyn believes the bracket has already been installed but said we can come by to double check and make sure its all correct. Scheduled for tomorrow with Sherilyn. 9-11am
12/30 KSmith -- Sherilyn didn't think they had the correct bracket onsite. Provided tracking information for them to locate the part and advise
12/30 KSmith -- Sent email to schedule for tomorrow morning (MS)
12/29 SRogers: Updating to reschedule - FSE was unaware of the need to install bracket (customer didn't remember either). Return visit needed to finish.
12/22 KSmith -- Scheduled for 12/29 with Sherilyn. 1-3pm
12/22 KSmith -- Parts arrived 12/11, WO was flipped to ADC 12/22. Sent email to schedule for 12/29 (EA)
12/05 KFricke - Ordered to site, ESD is 12/11/2025.
12/03/2025 KFricke - Address addition submitted to vendor for direct shipment.
10/31 KSmith -- Scheduled for 11/5 with POC
10/31 KSmith -- Sent email to schedule for 11/5
10/30 KSmith -- Sent email to schedule for 11/5
10/29/25 RCook- Updated due date based on parts. Assembly is still pending.
10/27 KFricke - Tracking received for the two boxes of bulbs: 1Z3Y00X50317058261. The Assembly is still pending.
10/20 KFricke - Ordered to site.
9/24 KSmith -- Scheduled for Monday with Sherilyn
9/24 KSmith -- Sent email to schedule for Monday
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02953386 | Labor | Open | 0.75 | $91.93 | Sep 29, 4:32 PM |
| WL-02953387 | Labor | Open | 1.5 | $183.86 | Sep 29, 4:32 PM |
| WL-02953388 | Labor | Open | 1.25 | $0.00 | Sep 29, 4:32 PM |
| WL-02953389 | Travel | Open | 34 | - | Sep 29, 4:32 PM |
| WL-02953390 | Travel | Open | 19 | - | Sep 29, 4:32 PM |
| WL-02953391 | Expenses | Open | 1 | $0.00 | Sep 29, 4:32 PM |
| WL-02953392 | Expenses | Open | 1 | $0.00 | Sep 29, 4:32 PM |
| WL-02987602 | Parts | Open | 1 | $494.10 | Oct 29, 9:22 AM |
| WL-02987603 | Parts | Open | 1 | $346.95 | Oct 29, 9:22 AM |
| WL-02987605 | Expenses | Open | 1 | $16.50 | Oct 29, 9:22 AM |
| WL-02996835 | Labor | Open | 1.5 | $183.86 | Nov 5, 9:57 AM |
| WL-02996836 | Labor | Open | 1 | $122.57 | Nov 5, 9:57 AM |
| WL-02996837 | Travel | Open | 19 | - | Nov 5, 9:57 AM |
| WL-02996838 | Expenses | Open | 1 | $0.00 | Nov 5, 9:57 AM |
| WL-03045034 | Parts | Open | 1 | $351.45 | Dec 22, 10:40 AM |
| WL-03045035 | Expenses | Open | 1 | $206.98 | Dec 22, 10:40 AM |
| WL-03048983 | Labor | Open | 1.5 | $183.86 | Dec 29, 1:22 PM |
| WL-03048984 | Labor | Open | 1 | $122.57 | Dec 29, 1:22 PM |
| WL-03048985 | Travel | Open | 57 | - | Dec 29, 1:22 PM |
| WL-03050298 | Labor | Open | 1.75 | $214.50 | Dec 30, 6:32 PM |
| WL-03050299 | Labor | Open | 0.75 | $91.93 | Dec 30, 6:32 PM |
| WL-03050300 | Labor | Open | 1.25 | $0.00 | Dec 30, 6:32 PM |
| WL-03050301 | Travel | Open | 57 | - | Dec 30, 6:32 PM |
| WL-03050302 | Travel | Open | 19 | - | Dec 30, 6:32 PM |
| WL-03050303 | Expenses | Open | 1 | $0.00 | Dec 30, 6:32 PM |
| WL-03068074 | Parts | Open | 1 | $172.99 | Jan 16, 1:34 PM |
| WL-03068075 | Expenses | Open | 1 | $46.43 | Jan 16, 1:34 PM |
| WL-03083667 | Expenses | Open | 1 | $0.00 | Jan 29, 3:52 PM |
| WL-03087627 | Expenses | Open | 1 | $46.65 | Feb 2, 9:20 AM |
| WL-03095358 | Labor | Open | 1.5 | $183.86 | Feb 6, 1:28 PM |
| WL-03095359 | Labor | Open | 1 | $122.57 | Feb 6, 1:28 PM |
| WL-03095360 | Travel | Open | 20 | - | Feb 6, 1:28 PM |
| WL-03095361 | Expenses | Open | 1 | $0.00 | Feb 6, 1:28 PM |