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WO-01306010 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Rogers Plaza — 1000 28th Street SW, Wyoming MI, 49509

Sep 24, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (38 biz days late)
Active: 43 biz days
🕐 Clock stopped: Tech Off Site (Nov 26, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Sep 24 → Nov 5, 2025
29 business days (counted)
Running total: 29 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 26, 2025
14 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Sep 24, 2025 Tech Off Site: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 0
Sep 24 → Nov 5 Assigned ▶ Running 29 29
Nov 5 → Nov 26 Scheduled ▶ Running 14 43
Nov 26 → Nov 26 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.3d
Field Work 1.0d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.3 days
Over SLA
Field Work
1.0 days
Billing
2.8 days
Over SLA
Created: Sep 24, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
44.0 days Total Age
⏱️
30.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
42.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529901
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=30285
Priority
Standard
Origin
Email
Reason
New Case
Contact
Todd Maurer
Owner
Jessica Sells
Created
Sep 24, 2025
Work Orders from this Case (1)
WO-01306010 (current) Invoiced
Inspection • Jon Kuehl
Created: Sep 24, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 30.0 days stuck in "Assigned"
⏱️
Total Delay 42.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
30.0d / 0.5d SLA
Scheduled
14.2d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection successfully.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=30285

Timeline

📞
Case Linked Sep 24, 7:00 AM
Case Number: 00529901
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 24, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 24, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
🚨 30.0 business days
🗓️
▶
2 Status: Scheduled Nov 5, 5:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-11-10T13:00:00.000+0000
📅
Dispatch Scheduled by Jonathan Kuehl Nov 5, 5:36 PM
Scheduled For: 2025-11-24T13:00:00.000+0000
🚨 12.7 business days
📅
Dispatch Scheduled by Jonathan Kuehl Nov 24, 7:28 AM
Scheduled For: 2025-11-26T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Nov 26, 7:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 14h
🚗
Status: Tech Off Site by Jonathan Kuehl Nov 26, 1:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 28m
✔️
▶
3 Status: Completed Nov 26, 3:45 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.33333333333333, 5.4833333333333, 0.36666666666667
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 1, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Diane Patton Dec 1, 1:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 59m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00529901
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Nov 26, 8:00 AM
Created
Sep 24, 11:45 AM
Invoice #
SM-247862

Work Details (5)

Name Type Status Qty Amount Date
WL-03021108 Labor Open 0.33333333333333 $0.00 Nov 26, 3:47 PM
WL-03021109 Labor Open 5.4833333333333 $2,341.80 Nov 26, 3:47 PM
WL-03021110 Labor Open 0.36666666666667 $0.00 Nov 26, 3:47 PM
WL-03021111 Travel Open 6 - Nov 26, 3:47 PM
WL-03021112 Travel Open 5 - Nov 26, 3:47 PM

Details