12/19/25 - NB - Had 6370 Series Rail Fastener to eBT products (previously was "TBD"). Updated WP to remove assets NOT serviced - sync issue. Only 1 fastener & 3 PL's serviced in eBT & per tech. Resent invoice to POC along with inspection report.
11/5/25 - Missing PM price for manual fastener? Product Family in EBT is blank on the PM line
9/24/25 RCook- Spoke with Brianna Thompson, scheduled for 10/9/25. Arrival time between 8-10AM.
Q-00030039
Inspection: Annual Equipment PM
2 Ambulance cots
3 Powerloads
1 Manual fastner system
https://www.ebiotrack.com/inspection.php?iid=30293
All need PM'd
📧
Email: EMSAR Service on Unit Checklist WO-01306013.
Completed Dec 5, 2025
To: bthompson@willingboronj.gov
CC:
BCC:
Attachment: Screenshot 2025-11-05 140002.jpg
Subject: EMSAR Service on Unit Checklist WO-01306013.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01306013.
Location: Willingboro Fire DepartmentAddress: 398 CHARLESTON ROAD Willingboro, NJ 08046
Please find the attached checklist with this email.
Best Regards,EMSAR
📋
Outbound to +16098717476
Completed Sep 24, 2025
9/24/25 RCook- Spoke with Brianna Thompson, scheduled for 10/9/25. Arrival time between 8-10AM.
📋
Inbound from +16098717476
Completed Sep 24, 2025
Transferred call to Melissa to schedule.
📅
WO-01306013 - Preventive Maintenance - Willingboro - Willingboro Fire Department
Oct 9, 2025 8:30am – 1:00pm
Work Order: WO-01306013
Account: WILLINGBORO FIRE DEPARTMENT
Customer Case Number:
Location: Willingboro Fire Department
Address: 398 CHARLESTON ROAD, Willingboro, NJ 08046
Manufacturer:
Model #:
Serial #:
Contact Name: Brianna Thompson
Contact Phone: 609-871-7476 Ext 1156
Contact Emai
JPG
Screenshot 2025-11-05 140002
Nov 5, 2025
Timeline
📞
Case Linked Sep 12, 1:22 PM
Case Number:00526816
Subject:chattered Natosha add to EBT
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Sep 24, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 24, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
🗓️
▶
2
Status: Scheduled Sep 24, 2:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-09T12:30:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Chris GalassoOct 9, 9:39 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 19h
⏱️
2x Labor Added Oct 9, 2:20 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 21
⏱️
▶
2
4x Labor Added Oct 9, 2:26 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:4h 48m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonOct 10, 4:27 PM
From:Closed
To:Billing Review
Duration in Previous:1d 1h
🚨36.9 business days
📄
Status: Ready to Bill by Diane PattonDec 5, 6:57 PM
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:56d 3h, 0m
💰
Status: Invoiced by Diane PattonDec 5, 7:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🚨10.6 business days
🧾
Invoice Created Dec 19, 8:09 PM
Invoice Number:SM-248444
Bottlenecks
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Billing Review
Duration: 36.4 business days (threshold: 2.0 business days)