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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306052 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Primary Childrens Medical Ctr — 100 N Mario Capecchi Dr, Salt Lake City UT, 84113

Sep 24, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (307 biz days early)
Active: 7 biz days
🕐 Clock stopped: Tech Off Site (Oct 4, 2025)
2d
▶ Clock Running
Status: Created
Sep 24 → Sep 26, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 30, 2025
2 business days (counted)
Running total: 4 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 4, 2025
3 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 24, 2025 Tech Off Site: Oct 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 26 Created ▶ Running 2 2
Sep 26 → Sep 30 Scheduled ▶ Running 2 4
Sep 30 → Oct 4 Tech On Site ▶ Running 3 7
Dispatch 2.7d
Coordinators 3.0d
Field Work 3.6d
Billing 1.4d
✓ SLA Met
Dispatch
2.7 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
3.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 24, 2025 Due: Dec 31, 2026 Completed: Oct 4, 2025 (453 days early)
📅
7.7 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 1, 2025
Visit 4 Oct 2, 2025
Visit 5 Oct 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530090
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Luman
Owner
John Rolston
Created
Sep 24, 2025
Work Orders from this Case (1)
WO-01306052 (current) Invoiced
FCO • Konstantin Barskiy
Created: Sep 24, 2025 • Closed: Oct 4, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.7d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
3.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 SRobinson- Created follow up EWOs for PWOs. (WO-01307791 & WO-01307790)

09/24/2025 ALuman - dispatch to Konstantin Barskiy for site continuation. Email sent to Brian Bowles

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Sep 24, 1:43 PM
Case Number: 00530090
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 24, 2:04 PM
Work Order: WO-01306052
Type: FCO
Priority: PC
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Sep 26, 11:32 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1d 21h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Sep 30, 3:29 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
⏳ 4.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Oct 4, 4:19 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4d 0h
⏱️
▶
2 5x Labor Added Oct 4, 4:33 PM
5x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4.5
⏱️
▶
2 Labor Added Oct 4, 4:40 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
3x Labor Added Oct 4, 4:58 PM
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
▶
2 Status: Completed Oct 4, 5:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
Labor Added Oct 13, 12:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 12:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
🚨 11.0 business days
🧾
Invoice Created Oct 31, 5:27 PM
Invoice Number: SM-243929

Bottlenecks

Entered
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00530090
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 30, 8:00 AM
Created
Sep 24, 2:04 PM
Invoice #
SM-243929

Work Details (14)

Name Type Status Qty Amount Date
WL-02960184 Labor Open 3.5 $237.50 Oct 4, 4:33 PM
WL-02960185 Labor Open 2 $0.00 Oct 4, 4:33 PM
WL-02960186 Labor Open 2.5 $237.50 Oct 4, 4:33 PM
WL-02960187 Labor Open 1 $310.00 Oct 4, 4:33 PM
WL-02960183 Labor Open 1 $0.00 Oct 4, 4:33 PM
WL-02960191 Labor Open 1 $0.00 Oct 4, 4:36 PM
WL-02960192 Labor Open 4.5 $237.50 Oct 4, 4:36 PM
WL-02960193 Labor Open 1 $155.00 Oct 4, 4:36 PM
WL-02960194 Labor Open 9 $0.00 Oct 4, 4:40 PM
WL-02960195 Labor Open 0.25 $0.00 Oct 4, 4:41 PM
WL-02960197 Labor Open 0.5 $0.00 Oct 4, 4:58 PM
WL-02960198 Labor Open 2 $0.00 Oct 4, 4:58 PM
WL-02960199 Labor Open 0.5 $0.00 Oct 4, 4:58 PM
WL-02968571 Labor Open 0.016666666666667 $114.00 Oct 13, 12:40 PM

Details