Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✗ SLA Missed
🕐 Clock stopped: Invoiced (Dec 15, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Awaiting Parts
Sep 24 → Nov 17, 2025
36 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Dec 14, 2025
17 business days (not counted)
▶ Clock Running
Status: L2 Review
Dec 14 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 24, 2025
Invoiced: Dec 15, 2025
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 24 → Sep 24 |
Created |
▶ Running
|
0 |
0 |
| Sep 24 → Nov 17 |
Awaiting Parts |
⏸ Paused
|
36 |
—
|
| Nov 17 → Nov 17 |
Assigned |
▶ Running
|
0 |
0 |
| Nov 17 → Dec 14 |
Awaiting Parts |
⏸ Paused
|
17 |
—
|
| Dec 14 → Dec 15 |
L2 Review |
▶ Running
|
1 |
1 |
| Dec 15 → Dec 15 |
Completed |
▶ Running
|
0 |
1 |
Material Management
54.3d
✗ SLA Missed
Material Management
54.3 days
Over SLA
Billing
11.2 days
Over SLA
Created: Sep 24, 2025
Due: Nov 21, 2025
Completed: Dec 15, 2025 (23 days late)
⏱️
36.7d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
⚠️
59.4d over
Total Delay
📦
2 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
FAILS CAL. CHECK WITH 165.1 mmHg RECORDED @ 160 MARK. Out of tolerance.
🚨
Primary Delay
36.7 days stuck in "Awaiting Parts"
⏱️
Total Delay
59.4 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
54.3d
/ 3.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
11.1d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
parts ordered and shipped to site
🔍
Technician Findings
parts ordered and shipped to site
⚠️
Problem Description
FAILS CAL. CHECK WITH 165.1 mmHg RECORDED @ 160 MARK. Out of tolerance. https://www.ebiotrack.com/workorder.php?wo=68474
Timeline
📞
Case Number:
00529995
Subject:
L2 review
Status:
Closed
📋
📦
Order:
00082333
Status:
Canceled
📦
From:
Entered
To:
Awaiting Parts
Duration in Previous:
0m
👷
From:
Awaiting Parts
To:
Assigned
Duration in Previous:
54d 0h
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
14m
🔩
👀
From:
Awaiting Parts
To:
L2 Review
Duration in Previous:
27d 0h
✔️
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
👷
From:
Completed, Assigned
To:
Assigned, Closed
Duration in Previous:
3m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 7h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
17d 0h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
19m
Bottlenecks
Awaiting Parts
Duration: 36.7 business days (threshold: 3.0 business days)
Exceeded by 33.7 business days
Awaiting Parts
Duration: 17.6 business days (threshold: 3.0 business days)
Exceeded by 14.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days
🔗 Related Artifacts
📦
Parts Order 00082333
Canceled
📦
Parts Order 00085438
Closed
ℹ️ Work Order Details
Type
Virtual Tech - Drop Shipment
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03037328 |
Parts |
Open |
1 |
$640.17 |
Dec 14, 3:28 PM |
| WL-03037329 |
Expenses |
Open |
1 |
$25.09 |
Dec 14, 3:28 PM |
| WL-03037747 |
Labor |
Open |
0.016666666666667 |
$30.64 |
Dec 15, 10:12 AM |