Parts Prediction
09/15/2025 08:11:43 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-15 07:11:35
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
695409005
EX8699367
____________________
Note
09/15/2025 08:11:42 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-15 07:11:35
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236,
Salesperson - Brian Kaemmer; brian.kaemmer@agilent.com; Mobile: 707-251-9760.
Stuck in a “Stabilization Wait Hold” condition
Name of person you are speaking with: Genaro Amezcua
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable)
Have the shipped parts been received? ☒ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☒ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response: With POC
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10-1
Confirm arrival window (2–4 hrs): 7am- 2pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 707-778-2266 / 2972
(If the above answer is NO): Onsite POC Name & Number:
9/26/25 lcoonrod
Per email from Agilent:
Customer has received all the repair parts, can someone please reach out to them and let them know when a technician will be available.
Thanks,
Bruce
9/24/25 lcoonrod all parts have shipped way bill 393528619886 SCHEDULED DELIVERY DATE Wednesday By end of day way bill 393531210690 DELIVERY DATE Today Estimated between 11:20 AM - 1:20 PM
🔧Work Performed
Completed Service Tasks:
Inspection and Cleaning
Performed a comprehensive inspection and cleaning of:
Spectrometer
Valve block
Manifold
Component Replacement:
Installed a new turbo pump
Replaced ion source and filaments
Installed new O-rings and seals where required
System Verification:
Verified integrity of the vacuum system
Performed helium sensitivity check
Completed full system calibration
Calibrated Leak Maintenance:
Replaced the calibrated leak
Supplied ISO traceable certificate for the new calibrated leak
🔍Technician Findings
As found: Unit in workshop.
⚠️Problem Description
Parts Prediction
09/15/2025 08:11:43 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-15 07:11:35
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
695409005
EX8699367
____________________
Note
09/15/2025 08:11:42 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-15 07:11:35
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236,
Salesperson - Brian Kaemmer; brian.kaemmer@agilent.com; Mobile: 707-251-9760.
Stuck in a “Stabilization Wait Hold” condition
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Field Overhaul Trade
📋
Outbound to +17077782266
Completed Sep 29, 2025
9-29 Mburris called site and set appt Genaro Amezcua