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WO-01306112 ↗ ServiceMax

ShurMed EMS • Preventive Maintenance • PSM

📍 ShurMed EMS - Network Blvd. — 12000 Network Blvd., Ste. 410, San Antonio TX, 78249

Sep 24, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 24, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 25 Ready for Scheduling ▶ Running 1 1
Sep 25 → Sep 25 Assigned ▶ Running 0 1
Sep 25 → Oct 1 Scheduled ▶ Running 4 5
Oct 1 → Oct 1 04-Scheduled ▶ Running 0 5
Dispatch 0.0d
Coordinators 5.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 24, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
4.4 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528450
EMSAR Customer Set-Up / Update Sheet
Closed
Q-00030146 How many pieces of equipment are in need of attention? 5 Manufacturer & Model: Stryker Power Pro 1 Stretchers Serial: 2112020700033 1905003501035 2112020700037 2112020700043 2010020700093 https://www.ebiotrack.com/inspection.php?iid=30298 Issue: All 5 Units just need PM's on the Stretchers.
Priority
Standard
Origin
Web
Reason
New Case
Contact
Esme Ruiz
Owner
Jessica Sells
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01306112 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Sep 24, 2025 • Closed: Sep 30, 2025
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/25 KKelch called Esme to schedule for 9/30 between 9 and 10 am. Customer confirmed. Call logged on WO-01305884

🔧 Work Performed
PM 5 units.
🔍 Technician Findings
Found no issues
⚠️ Problem Description
Q-00030146 How many pieces of equipment are in need of attention? 5 Manufacturer & Model: Stryker Power Pro 1 Stretchers Serial: 2112020700033 1905003501035 2112020700037 2112020700043 2010020700093 https://www.ebiotrack.com/inspection.php?iid=30298 Issue: All 5 Units just need PM's on the Stretchers.

Timeline

📞
Case Linked Sep 18, 11:26 AM
Case Number: 00528450
Subject: EMSAR Customer Set-Up / Update Sheet
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Sep 24, 5:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 25, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 29m
🗓️
▶
2 Status: Scheduled Sep 25, 9:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-30T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Sep 30, 8:17 PM
4x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 5d 10h
⏱️
2x Labor Added Sep 30, 8:24 PM
Type: Labor, Travel
Status: Open
Qty: 1, 28
✔️
Status: Completed by Anthony Wirth Sep 30, 8:34 PM
From: 04-Scheduled
To: Completed
Duration in Previous: 16m
🏁
Status: Closed by Anthony Wirth Sep 30, 8:48 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Oct 3, 10:57 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242884

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00528450
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Sep 30, 10:00 AM
Created
Sep 24, 5:37 PM
Invoice #
SM-242884

Work Details (6)

Name Type Status Qty Amount Date
WL-02955170 Labor Open 1 $205.00 Sep 30, 8:17 PM
WL-02955171 Labor Open 1 $205.00 Sep 30, 8:17 PM
WL-02955172 Labor Open 1 $205.00 Sep 30, 8:17 PM
WL-02955173 Labor Open 1 $205.00 Sep 30, 8:17 PM
WL-02955199 Labor Open 1 $130.00 Sep 30, 8:24 PM
WL-02955200 Travel Open 28 $19.60 Sep 30, 8:24 PM

Details