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WO-01306152 ↗ ServiceMax

Alcanza Clinical Research Group • Misc. Inspection • P5

📍 ActiveMed - Methuen — 421 Merrimack Street, Suite 203, Methuen MA, 01844

Sep 25, 2025 → Oct 2, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 2, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Sep 25, 2025 Completed: Oct 2, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0 / 5
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0 / 5
Sep 25 → Sep 25 Assigned ▶ Running 0 0 / 5
Sep 25 → Oct 2 Scheduled ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 6.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Billing
0.0 days
Created: Sep 25, 2025 Due: Oct 2, 2025 Completed: Oct 2, 2025 (on time)
📅
6.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00530314
Misc insp
Closed
Miscellaneous Equipment Inspection Moving centrifuges and need them recalibrated Asset tag ID 13026456 Asset tag ID 13026395 Asset tag ID 13026461 Asset tag ID 13026462 Asset tag ID 13026463 https://www.ebiotrack.com/inspection.php?iid=30303
Priority
High
Origin
Phone
Reason
New Case
Contact
Jennifer Pickering
Owner
Sherry Reich
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306152 (current) Invoiced
Misc. Inspection • Nick O'Neill
Created: Sep 25, 2025 • Closed: Oct 2, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/25 KSmith -- Scheduled for 10/2 with Jennifer

9/25 KSmith -- Sent email to schedule for 10/2

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection
⚠️ Problem Description
Miscellaneous Equipment Inspection Moving centrifuges and need them recalibrated Asset tag ID 13026456 Asset tag ID 13026395 Asset tag ID 13026461 Asset tag ID 13026462 Asset tag ID 13026463 https://www.ebiotrack.com/inspection.php?iid=30303

Timeline

📞
Case Linked Sep 25, 9:56 AM
Case Number: 00530314
Subject: Misc insp
Status: Closed
📋
▶
2 Work Order Created Sep 25, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Sep 25, 10:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
🗓️
▶
2 Status: Scheduled Sep 25, 11:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Oct 2, 12:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 1h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 6, 3:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:24 PM
Invoice Number: SM-243010

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00530314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Nick O'Neill
Scheduled
Oct 2, 10:00 AM
Created
Sep 25, 10:09 AM
Invoice #
SM-243010

Work Details (2)

Name Type Status Qty Amount Date
WL-02957535 Labor Open 2 $298.00 Oct 2, 12:17 PM
WL-02957536 Labor Open 2 $298.00 Oct 2, 12:17 PM

Details