Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306155 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 IDES — 5980 Desert Storm Ave, Ft. Campbell KY, 42223

Sep 25, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 2, 2025
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 29, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 2, 2025
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 25, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 29 Ready for Scheduling ▶ Running 2 2
Sep 29 → Sep 29 Assigned ▶ Running 0 2
Sep 29 → Oct 2 Scheduled ▶ Running 3 5
Oct 2 → Oct 2 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Coordinators 6.4d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Oct 2, 2025 Completed: Oct 3, 2025 (on time)
📅
6.0 days Total Age
⏱️
3.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530099
Re: Dispatch Request for Midmark Delivery VA Medical Center-MDS-8657395-8657427
Closed
1Chair is nearby at IDES RM-43 5980 Desert Storm Ave. Logistics POC (Ms. Guidry)& Mr. Johnny Brown, johnny.e.brown.civ@health.mil (270)461-1752 Clinic POC Marykay Fisher, Medical Support Assistant (270)461-0310 Marykay.fisher@va.gov
Priority
Standard
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Jessica Sells
Created
Sep 24, 2025
Work Orders from this Case (1)
WO-01306155 (current) Invoiced
Delivery • Blake Ward
Created: Sep 25, 2025 • Closed: Oct 2, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 3.4 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/29/25 RCook- Spoke with MaryKay states as long as technician is able to get on base for WO-01306147 he will not need anything additional to access this facility. 


9/29/25 RCook- Per CDempsey: I am waiting to hear back from Blake.


9/29/25 RCook- Sent teams chat to CDempsey stating: Any word from Blake and if he can take the KY deliveries? 


9/26/25 RCook- Chattered: @Allison Belyea​ I do not see a arrival time in the Problem description of this WO. Is this delivery supposed to happen right after WO-01306147?


9/26/25 RCook- Sent teams message to DCarvalho stating: David Carvalho WO-01306147 and WO-01306155- Midmark Deliveries for Campbell, KY. I see in that chat before you had said you would reach out to Allison about those. Do you have an update on those? Are we giving these to Blake or Kevin? Kevin will be in Litchfield, IL on 10/1 it is about 4 1/2 hours from the deliveries. 

🔧 Work Performed
Delivered one 630 chair to Ides building.
🔍 Technician Findings
Midmark delivery one 630 chair. no damage found.
⚠️ Problem Description
1Chair is nearby at IDES RM-43 5980 Desert Storm Ave. Logistics POC (Ms. Guidry)& Mr. Johnny Brown, johnny.e.brown.civ@health.mil (270)461-1752 Clinic POC Marykay Fisher, Medical Support Assistant (270)461-0310 Marykay.fisher@va.gov

Timeline

📞
Case Linked Sep 24, 1:59 PM
Case Number: 00530099
Subject: Re: Dispatch Request for Midmark Delivery VA Medical Center-MDS-8657395-8657427
Status: Closed
📋
Work Order Created Sep 25, 10:20 AM
Work Order: WO-01306155
Type: Delivery
Priority: PC
📅
Status: Ready for Scheduling by Jessica Sells Sep 25, 10:27 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Sep 29, 4:48 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 6h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-02T16:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Blake Ward Oct 2, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
✔️
Status: Completed by Blake Ward Oct 2, 1:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 12m
🚗
2x Travel Added Oct 2, 1:33 PM
Type: Travel
Status: Open
Qty: 300, 2
⏱️
Labor Added Oct 2, 1:47 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Oct 2, 3:46 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
Labor Added Oct 2, 7:57 PM
Type: Labor
Status: Open
Qty: 6
🏁
Status: Closed by Blake Ward Oct 2, 8:19 PM
From: Completed
To: Closed
Duration in Previous: 6h 52m
⏳ 3.5 business days
📄
Status: Ready to Bill by Nancy Suarez Oct 7, 12:44 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 16h, 0m
💰
▶
2 Status: Invoiced Oct 7, 12:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-243073

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00530099
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Blake Ward
Scheduled
Oct 2, 12:00 PM
Created
Sep 25, 10:20 AM
Invoice #
SM-243073

Work Details (5)

Name Type Status Qty Amount Date
WL-02957672 Travel Open 300 $0.00 Oct 2, 1:33 PM
WL-02957673 Travel Open 2 $0.00 Oct 2, 1:33 PM
WL-02957696 Labor Open 0.25 $27.50 Oct 2, 1:47 PM
WL-02957826 Labor Open 1.25 $137.50 Oct 2, 3:46 PM
WL-02958292 Labor Open 6 $660.00 Oct 2, 7:57 PM

Details