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WO-01306157 ↗ ServiceMax

BROWN WYNNE FUNERAL HOME • Preventive Maintenance • PSM

📍 BROWN WYNNE FUNERAL HOME-Service — 300 St. Mary's st, Raleigh NC, 27605

Sep 25, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (9 biz days late)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Oct 15, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Sep 25 → Oct 3, 2025
6 business days (counted)
Running total: 6 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 14, 2025
6 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 13 of ? biz days used
Created: Sep 25, 2025 Invoiced: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0
Sep 25 → Oct 3 Assigned ▶ Running 6 6
Oct 3 → Oct 14 Scheduled ▶ Running 6 12
Oct 14 → Oct 15 Tech On Site ▶ Running 1 13
Dispatch 0.0d
Coordinators 13.3d
Field Work 2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.3 days
Over SLA
Field Work
2.5 days
Over SLA
Created: Sep 25, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
14.0 days Total Age
⏱️
6.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530254
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 20 pcs https://www.ebiotrack.com/inspection.php?iid=30299
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robert York-FH
Owner
Jessica Sells
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306157 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Sep 25, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 6.4 days stuck in "Assigned"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 MOwens Called Rozier and told him this PM needs to be reschedule to next week. Asked him to ask Robert York if the week of 10/13 will work. Rozier sai Robert York said next week works to schedule return visit. 10/13-10/15

10/3 MOwens Called and spoke to Robert York. Asked him what days in Oct work to schedule the PM service. He said 10/8-10/10 will be good for his schedule.

🔧 Work Performed
Ferno Washington Inc - Model 24 Serial #: J-39612 - Asset ID: 13348655 Ferno Washington Inc - Model 24 Serial #: 08-077798 - Asset ID: 13348654 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 13A-002014 - Asset ID: 13348674 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 15A-006641 - Asset ID: 13348650 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 15A-006646 - Asset ID: 13348649 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: A-336 - Asset ID: 13348648 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: E-86796 - Asset ID: 1338647 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: G-91245 - Asset ID: 13348670 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: H-69071 - Asset ID: 13348646 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: L-127567 - Asset ID: 13348671 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 12N-226212 - Asset ID: 13348673 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: L-272711 - Asset ID: 13348667 Ferno Washington Inc - Model 23 Serial #: 23N-488095 - Asset ID: 13348652 Ferno Washington Inc - Model 23 Serial #: 23N-488094 - Asset ID: 13348651 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: J-09439 - Asset ID: 13348645 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 74021 - Asset ID: 13348669 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 86798 - Asset ID: 13348643 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 23C-197585 - Asset ID: 13348668 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 22A- 033537 - Asset ID: 13348672 Ferno Washington Inc - Model 87 (Series Church Truck) Serial #: 08438 - Asset ID: 13348666
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 20 pcs https://www.ebiotrack.com/inspection.php?iid=30299

Timeline

📞
Case Linked Sep 25, 1:00 AM
Case Number: 00530254
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 25, 10:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 25, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 3m
⚠️ 6.9 business days
🗓️
▶
2 Status: Scheduled Oct 3, 3:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-08T13:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Oct 6, 4:20 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 8, 3:50 PM
Scheduled For: 2025-10-13T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Oct 13, 11:37 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Rozier Cole Oct 14, 12:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 9h
⏳ 2.0 business days
💵
▶
3 3x Expenses Added Oct 15, 11:54 PM
3x Expenses Added → 32x Labor Added → Status: Closed
⏱️
32x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 15, 4.4833333333333, 251
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 1d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 17, 5:46 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 0.9 business days
🧾
Invoice Created Oct 20, 12:35 AM
Invoice Number: SM-244107

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Oct 13, 9:00 AM
Created
Sep 25, 10:43 AM
Invoice #
SM-244107

Work Details (38)

Name Type Status Qty Amount Date
WL-02961105 Expenses Open 1 $0.00 Oct 6, 4:20 PM
WL-02968516 Expenses Open 1 $0.00 Oct 13, 11:37 AM
WL-02968517 Expenses Open 1 $0.00 Oct 13, 11:37 AM
WL-02972685 Expenses Open 1 $0.00 Oct 15, 11:54 PM
WL-02972683 Expenses Open 1 $0.00 Oct 15, 11:54 PM
WL-02972684 Expenses Open 1 $0.00 Oct 15, 11:54 PM
WL-02972723 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972724 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972725 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972726 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972727 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972728 Labor Open 0.5 $0.00 Oct 15, 11:57 PM
WL-02972729 Travel Open 15 $0.00 Oct 15, 11:57 PM
WL-02972730 Labor Open 0.5 $0.00 Oct 15, 11:57 PM
WL-02972731 Travel Open 15 $0.00 Oct 15, 11:57 PM
WL-02972732 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972733 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972734 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972735 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972736 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972737 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972738 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972739 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972740 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972741 Labor Open 0.5 $0.00 Oct 15, 11:57 PM
WL-02972742 Travel Open 15 $0.00 Oct 15, 11:57 PM
WL-02972743 Labor Open 0.5 $0.00 Oct 15, 11:57 PM
WL-02972744 Travel Open 15 $0.00 Oct 15, 11:57 PM
WL-02972745 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972746 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972747 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972748 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972749 Labor Open 1 $0.00 Oct 15, 11:57 PM
WL-02972750 Labor Open 4.4833333333333 $0.00 Oct 15, 11:57 PM
WL-02972751 Travel Open 251 $0.00 Oct 15, 11:57 PM
WL-02972720 Labor Open 4 $0.00 Oct 15, 11:57 PM
WL-02972721 Travel Open 251 $0.00 Oct 15, 11:57 PM
WL-02972722 Labor Open 1 $0.00 Oct 15, 11:57 PM

Details