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← WO Overview

WO-01306162 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 FBI Academy Quantico — Hrt Bldg, Quantico VA, 22135

Sep 25, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Sep 28 → Sep 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Closed
Sep 28 → Sep 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 28 → Sep 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 28, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Sep 25 → Sep 28 Scheduled ▶ Running 1 1
Sep 28 → Sep 28 Completed ▶ Running 0 1
Sep 28 → Sep 28 Closed ▶ Running 0 1
Sep 28 → Sep 28 Incomplete ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.0d
Billing 3.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Billing
3.1 days
Over SLA
Created: Sep 25, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
2.0 days Total Age
⏱️
2.9d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530345
URGENT Philips WO Request
Closed
Tempus LS Manual Pacing
Priority
Standard
Origin
Email
Reason
New Case
Contact
Charles Crocker
Owner
Shelby Robinson
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306162 (current) Invoiced
FCO • Fady Messak
Created: Sep 25, 2025 • Closed: Sep 26, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 2.9 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
WO Correction Needed
1.7d
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 MNewman - dispatching to Fady per email request

🔧 Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️ Problem Description
Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
FCO86700002

Timeline

📞
Case Linked Sep 25, 10:48 AM
Case Number: 00530345
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 25, 11:06 AM
Work Order: WO-01306162
Type: FCO
Priority: PC
👷
▶
3 Status: Assigned Sep 25, 11:16 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-25T12:00:00.000+0000
⏳ 2.0 business days
✔️
▶
2 Status: Completed Sep 28, 6:37 AM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Fady Messak
From: Closed
To: Incomplete
Duration in Previous: 3m
⏱️
▶
2 Labor Added Sep 28, 6:42 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 29, 2:25 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 7h
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 30, 12:31 PM
From: WO Correction Needed
To: 07e-Partial Project
Duration in Previous: 22h 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
🚨 13.0 business days
🧾
Invoice Created Oct 22, 2:27 PM
Invoice Number: SM-242829

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00530345
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Sep 25, 8:00 AM
Created
Sep 25, 11:06 AM
Invoice #
SM-242829

Work Details (1)

Name Type Status Qty Amount Date
WL-02952136 Labor Open 1 $95.00 Sep 28, 6:42 AM

Details