Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306175 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Southern Hills Hospital — 9300 W Sunset Rd, Las Vegas NV, 89148

Sep 25, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 13 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 7, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Oct 7 → Oct 9, 2025
2 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 18, 2025
5 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 25, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Oct 7 Scheduled ▶ Running 8 8
Oct 7 → Oct 9 Ready for Release ⏸ Paused 2 —
Oct 9 → Oct 18 Scheduled ▶ Running 5 13
Dispatch 0.2d
Holding 2.5d (excluded)
Coordinators 14.1d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
2.5 days
Coordinators
14.1 days
Over SLA
Created: Sep 25, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
16.0 days Total Age
⏱️
8.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530382
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
Benjamin Rawcliffe
Owner
Shelby Robinson
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306175 (current) Invoiced
FCO • Fady Messak
Created: Sep 25, 2025 • Closed: Oct 18, 2025
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 8.8 days stuck in "Scheduled"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
14.1d / 2.0d SLA
Ready for Release
2.5d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 SRobinson- Created follow up WO as requested. (WO-01310468)

FMessak- 1-18-2025-“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “

10/09/2025 RArnold - dispatching to Fady per his request

10/07/2025 EMartin FCO will be completed with repair  

09/25/2025 EMartin dispatching to FSE for continuation next week

🔧 Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Sep 25, 12:04 PM
Case Number: 00530382
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 25, 12:18 PM
Work Order: WO-01306175
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 25, 1:41 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 1h 22m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-30T16:00:00.000+0000, 2025-09-30T12:00:00.000+0000
⚠️ 9.0 business days
✅
Status: Ready for Release by Erin Martin Oct 7, 4:14 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 12d 2h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 9, 5:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 0h
⚠️ 5.9 business days
⏱️
▶
2 Labor Added Oct 18, 6:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 13h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 10:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 3h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244127

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00530382
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 9, 8:00 AM
Created
Sep 25, 12:18 PM
Invoice #
SM-244127

Work Details (1)

Name Type Status Qty Amount Date
WL-02975910 Labor Open 0.5 $0.00 Oct 18, 6:50 AM

Details