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WO-01306185 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Sep 25, 2025 → Sep 25, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 6, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Sep 25, 2025 Completed: Sep 26, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0 / 7
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0 / 7
Sep 25 → Sep 25 Assigned ▶ Running 0 0 / 7
Sep 25 → Sep 26 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Oct 6, 2025 Completed: Sep 26, 2025 (10 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530389
URGENTLY NEEDED 5 RWJ REPAIR WOs
Closed
1. Stryker Performance Load – 6392, SN: 2019000900445, required (1) – 6392-001-021S – Foot End Cover Assembly 2. Stryker Stair Chair – 6252, SN; 1902010000134, required - (1) – 6250-001-116 – Plastic Backrest, (11) – Rivets 3. Stryker Stair Chair – 6252, SN; 1902010000139, required- (1) – 6250-001-116 – Plastic Backrest, (11) – Rivets 4. Stryker Stair Chair – 6252, SN; 1902010000132, required - (1) – 6250-001-116 – Plastic Backrest, (11) – Rivets 5. Ferno Stair Chair – 59T manual, SN: 10N-158710, required – (1) – 2310139 – Gas Spring
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Jessica Sells
Created
Sep 25, 2025
Work Orders from this Case (5)
WO-01306181 Invoiced
Repair • Curtis Allen
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306182 Invoiced
Repair • Curtis Allen
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306183 Invoiced
Repair • Curtis Allen
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306184 Invoiced
Repair • Curtis Allen
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306185 (current) Invoiced
Repair • Curtis Allen
Created: Sep 25, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/25/25 RCook- Spoke with Curtis Allen, states that he will be completing these repairs today. States he has parts on hand. Added to tech calendar for 9/25/25. See logged call on WO-01306185
🔧 Work Performed
Removed and replaced gas spring Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Spongy gas spring
⚠️ Problem Description
1. Ferno Stair Chair – 59T manual, SN: 10N-158710, required – (1) – 2310139 – Gas Spring https://www.ebiotrack.com/workorder.php?wo=68506
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 25, 12:27 PM
Case Number: 00530389
Subject: URGENTLY NEEDED 5 RWJ REPAIR WOs
Status: Closed
📋
▶
2 Work Order Created Sep 25, 12:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
4 Technician Assigned Sep 25, 1:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 3m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-25T17:00:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
🔩
▶
2 2x Parts Added Sep 25, 8:48 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6h 57m, 0m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Sep 29, 1:57 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:28 PM
Invoice Number: SM-242319

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530389
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Sep 25, 1:00 PM
Created
Sep 25, 12:39 PM
Invoice #
SM-242319

Work Details (2)

Name Type Status Qty Amount Date
WL-02949934 Parts Open 1 $59.00 Sep 25, 8:48 PM
WL-02949935 Labor Open 0.25 $0.00 Sep 25, 8:49 PM

Details