Vet Order - VCA Met Vet West Animal Hospital - Pittsburgh, PA - Quote #8662647
Closed
This install is for Joshua Summerville.
Please reply to this email within 2 business days with the following information:
Contact Date
Contact Name
Contact Email Address
Scheduled Install Date (based on the expected ship date)
Completed Install Date (final email indicating the install has been completed)
mobile unit with a #2 SENSOR
Scheduled Ship Date: October 1, 2025
Please include the 2025 Animal Health Dental Imaging Promotional Flyer along with the Pre-Installation Survey to the customer.
The 2025 Animal Health Dental Imaging Promotional Flyer explains how they can redeem for the 4-hour clinical training that is being offered with the purchase of a complete x-ray system.
Web address for the end user to access the pre-recorded software webinar is in the pre-installation survey on the first page.
All Midmark Progeny WOs:
Mandatory documents:
FDA 2579 Form
Signed OM Form
10/2/2025 CRamen Erin said unit delivered today and scheduled for Tuesday 10/7/2025 with tech arrival between 8-10am. Erin is the onsite contact 412-788-6400.
10/1/2025 CRamen spoke with Erin and she hasn't seen tracking yet but will call be to schedule when she gets eta or delivery to schedule.
9/26/2025 CRamen spoke with Ashley and she said Erin is not in today and it would be best to talk with her and schedule closer to the delivery date of 10/1
9/26 MOwens Sent a chatter to CRamen that this WO is for Brandon Green to complete.
🔧Work Performed
installation completed
tested unit
unit working as intended and placed back into service
🔍Technician Findings
installation of mobile xray unit
⚠️Problem Description
This install is for Joshua Summerville.
Please reply to this email within 2 business days with the following information:
Contact Date
Contact Name
Contact Email Address
Scheduled Install Date (based on the expected ship date)
Completed Install Date (final email indicating the install has been completed)
mobile unit with a #2 SENSOR
Scheduled Ship Date: October 1, 2025
Please include the 2025 Animal Health Dental Imaging Promotional Flyer along with the Pre-Installation Survey to the customer.
The 2025 Animal Health Dental Imaging Promotional Flyer explains how they can redeem for the 4-hour clinical training that is being offered with the purchase of a complete x-ray system.
Web address for the end user to access the pre-recorded software webinar is in the pre-installation survey on the first page.
All Midmark Progeny WOs:
Mandatory documents:
FDA 2579 Form
Signed OM Form
📄Description
DCVM-G0A
📋
Outbound to +14127886400
Completed Oct 1, 2025
10/1/2025 CRamen spoke with Erin and she hasn't seen tracking yet but will call be to schedule when she gets eta or delivery to schedule.
📋
Outbound to +14127886400
Completed Sep 26, 2025
9/26/2025 CRamen spoke with Ashley and she said Erin is not in today and it would be best to talk with her and schedule closer to the delivery date of 10/1
Sep 26, 2025 8:45am
@Stephanie Ramen Work Order 01306189 can be released for schedule.
Sep 26, 2025 10:18am
@Charles Ramen This x-ray install is for Brandon Green
📅
WO-01306189 - Installation - Pittsburgh - VCA Met Vet West
Oct 7, 2025 8:00am – 1:00pm
Work Order: WO-01306189
Account: MIDMARK
Customer Case Number: 8662647
Location: VCA Met Vet West
Address: 5309 Campbells Run Road, Pittsburgh, PA 15205-9739
Manufacturer:
Model #:
Serial #:
Contact Name: Erin Kelly
Contact Phone: (412)788-6400
Contact Email: erin.kelly@vca.com
Due Date: 10/29/20
PDF
FDA-2579_06-25-21-Secured
Sep 25, 2025
PDF
Pre-Install Survey Mobile- 06.19.2025
Sep 25, 2025
PDF
2025-ah-dental-imaging-program
Sep 25, 2025
PDF
OM_198458252_8662647
Sep 25, 2025
PDF
VCA Met Mobile Pre-Install Survey Mobile- 06.19.2025
Sep 26, 2025
JPG
FDA
Oct 7, 2025
JPG
Timer
Oct 7, 2025
JPG
Customer P1
Oct 7, 2025
JPG
Collimation
Oct 7, 2025
JPG
Equipment
Oct 7, 2025
JPG
Customer P2
Oct 7, 2025
Case #00530316 – Vet Order - VCA Met Vet West Animal Hospital - Pittsburgh, PA - Quote #8662647
Status: Closed | Priority: Standard
This install is for Joshua Summerville.
Please reply to this email within 2 business days with the following information:
Contact Date
Contact Name
Contact Email Address
Scheduled Install Date (based on the expected ship date)
Completed Install Date (final email indicating the install has
💬Case Comment
Internal Sep 26, 2025 8:55am
WO-01306189
Timeline
📞
Case Linked Sep 25, 9:59 AM
Case Number:00530316
Subject:Vet Order - VCA Met Vet West Animal Hospital - Pittsburgh, PA - Quote #8662647
Status:Closed
📋
▶
2
Work Order Created Sep 25, 12:53 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:2m
📅
Status: Ready for Scheduling by Dave CredittSep 26, 8:45 AM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:19h 48m
👷
▶
2
Technician Assigned Sep 26, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 34m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 2, 1:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-07T12:00:00.000+0000
⏳4.0 business days
⏱️
3x Labor Added Oct 7, 5:13 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2.5, 65
✔️
Status: Completed by Brandon GreenOct 7, 5:35 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5d 3h, 0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Oct 9, 4:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Oct 12, 10:47 PM
Invoice Number:SM-243306
Bottlenecks
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)