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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306227 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Theda Care Regional Medical Center — 1818 N Meade St, Appleton WI, 54911

Sep 25, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (312 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 27, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Sep 25, 2025 Tech Off Site: Sep 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Scheduled ▶ Running 0 0
Sep 25 → Sep 27 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 6.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
6.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 25, 2025 Due: Dec 31, 2026 Completed: Oct 3, 2025 (454 days early)
📅
6.7 days Total Age
⏱️
5.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530421
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306227 (current) Invoiced
FCO • Israel Martell
Created: Sep 25, 2025 • Closed: Oct 3, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 5.5 days stuck in "Closed"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
WO documentation.
🔍 Technician Findings
WO documentation.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Sep 25, 1:47 PM
Case Number: 00530421
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 25, 2:09 PM
Work Order: WO-01306227
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 25, 2:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-25T04:00:00.000+0000, 2025-09-25T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 21m
🔧
Status: Tech On Site by Israel Martell Sep 25, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 30m
⏳ 2.0 business days
🚗
▶
2 Status: Tech Off Site Sep 26, 8:10 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 10
✔️
Status: Completed by Israel Martell Sep 26, 8:29 PM
From: Tech Off Site
To: Completed
Duration in Previous: 18m
⚠️ 5.4 business days
🏁
Status: Closed by Israel Martell Oct 3, 4:23 PM
From: Completed
To: Closed
Duration in Previous: 6d 19h
⚠️ 6.0 business days
⏱️
Labor Added Oct 13, 9:00 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 8h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243933

Bottlenecks

Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00530421
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Sep 24, 8:00 PM
Created
Sep 25, 2:09 PM
Invoice #
SM-243933

Work Details (4)

Name Type Status Qty Amount Date
WL-02951525 Labor Open 1 $0.00 Sep 26, 8:13 PM
WL-02951526 Labor Open 10 $1,662.50 Sep 26, 8:13 PM
WL-02951527 Labor Open 1 $1,085.00 Sep 26, 8:13 PM
WL-02968340 Labor Open 0.016666666666667 $266.00 Oct 13, 9:00 AM

Details