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WO-01306233 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Virtual Tech - Drop Shipment • PC

📍 Cornell Scott - Sargent Drive — 155 Sargent Drive, New Haven CT, 06511

Sep 25, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Jan 27, 2026
81 business days (not counted)
▶ Clock Running
Status: L2 Review
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 25, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Jan 27 Awaiting Parts ⏸ Paused 81 —
Jan 27 → Jan 28 L2 Review ▶ Running 1 1
Jan 28 → Jan 28 Entered ▶ Running 0 1
Jan 28 → Jan 28 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 81.7d
Coordinators 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
81.7 days
Over SLA
Coordinators
0.0 days
Created: Sep 25, 2025 Due: Oct 31, 2025 Completed: Jan 28, 2026 (88 days late)
📅
82.7 days Total Age
⏱️
81.7d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
80.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530336
eBiotrack - New Work Order Request - Inspection Repair
Closed
Cornell Scott - Sargent Drive Site: Cornell Scott - Sargent Drive Customer: Cornell Scott - Hill Health Center Conneticut Customer #: 2863048 155 Sargent Drive New Haven, CT 06511 Inspection #: 30047 Asset ID: 13262704 Model: Rice Lake - H150-10-5 Notes: Unit requires a Power cord. Mo. UE15WCP1-090050SPA Part # UE180521FLMO01-R Will not power on. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yamilette Cherry
Owner
Virtual Tech
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306233 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Sep 25, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 81.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 80.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
81.7d / 3.0d SLA
L2 Review
2.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
VT Drop ship
🔍 Technician Findings
VT Drop ship
⚠️ Problem Description
Cornell Scott - Sargent Drive Site: Cornell Scott - Sargent Drive Customer: Cornell Scott - Hill Health Center Conneticut Customer #: 2863048 155 Sargent Drive New Haven, CT 06511 Inspection #: 30047 Asset ID: 13262704 Model: Rice Lake - H150-10-5 Notes: Unit requires a Power cord. Mo. UE15WCP1-090050SPA Part # UE180521FLMO01-R Will not power on. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=68514

Timeline

📞
Case Linked Sep 25, 10:38 AM
Case Number: 00530336
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
3 Work Order Created Sep 25, 2:20 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082445
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 82.0 business days
🔩
▶
2 2x Parts Added Jan 27, 11:07 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 123d 21h
🆕
▶
4 Status: Entered Jan 28, 8:05 AM
Status: Entered → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Derek Reynolds
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 30, 6:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252731

Bottlenecks

Awaiting Parts
Duration: 81.7 business days (threshold: 3.0 business days)
Exceeded by 78.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00530336
Closed
📦
Parts Order 00082445
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 25, 2:20 PM
Invoice #
SM-252731

Work Details (2)

Name Type Status Qty Amount Date
WL-03079781 Parts Open 1 $79.91 Jan 27, 11:07 AM
WL-03079782 Expenses Open 1 $50.00 Jan 27, 11:07 AM

Details