Midmark Service Request Dispatch Authorization - WO-00108140
Closed
Zone 1
NWD No base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Wednesday, October 15 between 10:00 A.M. - 2:00 P.M.
Order No: 731507
Customer PO No: 362960-5774719
Customer: Renovo Solutions LLC
Service Request NO: 1459480
Ship To Name: Hoag Memorial Hospital
Ship To Address: 500 Superior Ave Ste 200
Ship To City/State: Newport Beach, CA 92663-3657
Waybill (Tracking #): 1ZE444250347869901
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 015-3481-00 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS
LINE NO: 2.1 QTY: 1 ITEM: 002-10050-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y
10/09/2025 SRobinson- Per Midmark,
The customer has approved the parts. Tracking information will be sent electronically once it becomes available.
9-26 Mburris email from POC to set
9-25 Mburris email sent to POC
9/25/25 SReich - Tried calling customer, it rang, then stopped, nobody said anything. Sending an email.
🔧Work Performed
removed cover,trouble shoot,spoke with tech support,parts needed,midmark dispatch department will be providing customer with estimate for second visit and parts,per midmark keep work order open until final repair is complete.2nd visit,removed covers,removed bad i/o harnes and bad foot contro,install new i/o harness and new foot contro,put covers back on,test table,table test ok,service complete
🔍Technician Findings
no base function due to bad io harness and bad foot control
⚠️Problem Description
Zone 1
NWD No base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Email: EMSAR Request for service at Hoag Memorial Hospital (Email to schedule service)
Completed Oct 17, 2025
To: armando.zermeno@hoag.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Hoag Memorial Hospital (Email to schedule service)
Body:
Hi Armando Zermeno,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Exam / Procedure Chair.
We currently have availability on 10-20 with
📧
Email:EMSAR West - SR 1459480
Completed Oct 9, 2025
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.cook@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello EMSAR, The customer has approved the parts. Tracking information will be sent electronically once it becomes available. If you have any questions or need additio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: armando.zermeno@hoag.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306280Location: Hoag Memorial HospitalAddress: 500 Superior Ave, Ste 200 Newport Beach, CA 92663-3657Device: 200 (Series) Tables and Chairs V2075962Problem Description: Zone 1
NWD N
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: armando.zermeno@hoag.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306280Location: Hoag Memorial HospitalAddress: 500 Superior Ave, Ste 200 Newport Beach, CA 92663-3657Device: 200 (Series) Tables and Chairs V2075962Problem Description: Zone 1
NWD N
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Hoag Memorial Hospital (Email to schedule service)
Completed Sep 26, 2025
From: Armando.Zermeno@hoag.org
To: michael.burris@emsar.com
9/30 works and time as well.
Thank you
Armando Zermeno
BMET II | Biomedical Engineering
Hoag Memorial Hospital Presbyterian
One Hoag Dr., PO Box 6100, Newport Beach, CA 92658
Office 949-764-6286
Armando.zermeno@hoag.org| www.hoag.org <https://protect.checkpoint.com/v2/r01/___http://www.hoag.org/___.YzJ1OmVtc2FyMTpjOm86Zjc0NGQ5OTQ5NzMxYjM4NjQyYWQ2ODQ2ZjcwZGNlZTE6NzplN2ViOmNmM2I3MWRkNTI5NzdhY2VmMDQyNWRhNDc2ZTBiMDM2NzR
📧
Email: EMSAR Request for service at Hoag Memorial Hospital (Email to schedule service)
Completed Sep 25, 2025
To: armando.zermeno@hoag.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Hoag Memorial Hospital (Email to schedule service)
Body:
Hi Armando Zermeno,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair No base function.
Here’s the location information we have on file:
Location:
Hoag Memorial Hospital
500 Superior Ave, Ste 200
Newport Beach, CA 92663-3657
Contact:
Armando Zermeno
56264
📋
Outbound to +15626401310
Completed Sep 25, 2025
Tried calling customer, it rang, then stopped, nobody said anything. Sending an email.
Oct 20, 2025 4:11pm
@Rene Yescas Added this for today Sir
📅
WO-01306280 - Repair - 200 (Series) Tables and Chairs - Newport Beach - Hoag Memorial Hospital
Oct 20, 2025 5:00pm – 7:00pm
Work Order: WO-01306280
Account: MIDMARK
Customer Case Number: SR 1459480 WO-00108140
Location: Hoag Memorial Hospital
Address: 500 Superior Ave, Ste 200, Newport Beach, CA 92663-3657
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2075962
Contact Name: Armando Zermeno
Conta
PDF
SRA_WO-00108140_ver1
Sep 25, 2025
PDF
midmark hoag 10-20-25
Oct 21, 2025
Timeline
📞
Case Linked Sep 25, 2:26 PM
Case Number:00530444
Subject:Midmark Service Request Dispatch Authorization - WO-00108140
Status:Closed
📋
▶
2
Work Order Created Sep 25, 4:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Sep 25, 6:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 1m
🗓️
▶
2
Status: Scheduled Sep 26, 3:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-30T21:00:00.000+0000
⏳3.2 business days
⏱️
▶
3
3x Labor Added Oct 1, 1:32 AM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082726
Status:Closed
📦
Status: Awaiting Parts by Rene Yescas
From:Scheduled
To:Awaiting Parts
Duration in Previous:4d 9h
⚠️8.0 business days
📅
Status: Ready for Scheduling by Sherry ReichOct 13, 9:13 AM