Quote denied - eval completed - unit and stand disposed
🔍Technician Findings
Came with stand.
Needs recalibrated - battery
⚠️Problem Description
Q-00030711
DECLINE AND DISPOSE OF
Invoice for 1 labor and shipping
Please decline repair and you dispose of the unit.
Thanks
Vickie Johnson
AVP of DeNovo
HCA Healthcare | Urgent Care
2850 Lake Vista, Suite 150, Lewisville, TX 75067
M 214-244-7546
CareNow.com | HCAHealthcare.com
Q-00030206
error code- 1c100s
APM battery is faulty, the battery is fully charged
SN (21) 100058863420
https://www.ebiotrack.com/workorder.php?wo=68529
Email: Reminder: Send Your Device for Depot Repair
Completed Oct 17, 2025
To: michaela.hartley@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01306288 Location: CareNow - Parker #24947 Address: 11339 S Pikes Peak Dr Parker, CO 80138 Device: Q-00030206
error code- 1c100s
APM batt
To: colette.martinez@hcahealthcare.com; lorena.valenzuela@hcahealthcare.com; christian.gross@hcahealthcare.com; michaela.hartley@hcahealthcare.com
CC:
BCC:
Attachment: Depot_Shipment_Ticket_00082486_10-9-2025 9-50 AM.pdf, ShippingLabel_0001_1Z01E3E79098760245.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01306288
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: michaela.hartley@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306288Location: CareNow - Parker #24947Address: 11339 S Pikes Peak Dr Parker, CO 80138Device: Problem Description: Q-00030206
error code- 1c100s
APM battery is faulty,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 3, 2025
To: michaela.hartley@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306288Location: CareNow - Parker #24947Address: 11339 S Pikes Peak Dr Parker, CO 80138Device: Problem Description: Q-00030206
error code- 1c100s
APM battery is faulty,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 26, 2025
To: michaela.hartley@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306288Location: CareNow - Parker #24947Address: 11339 S Pikes Peak Dr Parker, CO 80138Device: Problem Description: Q-00030206
error code- 1c100s
APM battery is faulty,
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01306288
Completed Sep 26, 2025
To: michaela.hartley@hcahealthcare.com; colette.martinez@hcahealthcare.com; lorena.valenzuela@hcahealthcare.com; christian.gross@hcahealthcare.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01306288
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UP
Case #00528992 – L2 HCP
Status: Closed | Priority: Standard
Q-00030206
spoke with Michaela Hartley (new mgr)
970-581-1454
michaela.hartley@hcahealthcare.com
error code- 1c100s
APM battery is faulty, the battery is fully charged
SN (21) 100058863420
Quoting Depot
depot
2 x hr labor
3x- shipping @28
1x batt99
💬Case Comment
Internal Sep 22, 2025 12:22pm
infor from FOM Thurman resigned and last day was last week. We do have techs going up there once or twice a month until we get new hire.
Andrew Przbyla will be there the week of 10/13 and may be able to squeeze it in during that time. He’s also there this week but calendar is pretty full.
****Quoting Depot since we have no idea how to quote travel and Oct 13th week possibility is unrealistic time frame /confirmed with Depot details for quoting
💬Case Comment
Internal Sep 22, 2025 11:31am
emailed FOM to confirm Tech assignment to quote
Timeline
📞
Case Linked Sep 19, 2:50 PM
Case Number:00528992
Subject:L2 HCP
Status:Closed
⚠️5.0 business days
📋
▶
3
Work Order Created Sep 25, 4:33 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Sherry Reich
Technician:Ryan Schwochow
📦
▶
2
Parts Requested Sep 26, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:16h 16m
🚨11.0 business days
📦
▶
3
Parts Requested Oct 13, 10:17 AM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 1h
⏸️
Status: On Hold by Ryan SchwochowOct 14, 10:12 AM
From:Reschedule
To:On Hold
Duration in Previous:23h 54m
⚠️6.0 business days
🔧
▶
2
Status: Tech On Site Oct 21, 4:33 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⚠️
Status: Incomplete by Samuel KleinOct 22, 8:29 AM
From:Tech On Site
To:Incomplete
Duration in Previous:15h 56m
🚨48.0 business days
👷
▶
2
Technician Assigned Jan 2, 5:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From:Incomplete
To:Assigned
Duration in Previous:72d 9h
⏳2.8 business days
🏁
Status: Closed by Ryan SchwochowJan 6, 10:12 AM
From:Assigned
To:Closed
Duration in Previous:3d 16h
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Jan 8, 12:08 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-250785
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)