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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306307 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Mary's Hospital — 701 Lewiston St, Cottonwood ID, 83522

Sep 25, 2025 → Sep 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
1d
▶ Clock Running
Status: Created
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 25, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 26 Created ▶ Running 1 1
Sep 26 → Sep 26 Assigned ▶ Running 0 1
Sep 26 → Sep 26 Scheduled ▶ Running 0 1
Sep 26 → Sep 27 Tech On Site ▶ Running 0 1
Dispatch 1.4d
Coordinators 1.0d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
1.0 days
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Sep 25, 2025 Due: Dec 31, 2025 Completed: Sep 27, 2025 (95 days early)
📅
1.4 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530503
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erin Martin
Owner
John Rolston
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306307 (current) Invoiced
FCO • Nkosi Wilson
Created: Sep 25, 2025 • Closed: Sep 27, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Sep 25, 4:31 PM
Case Number: 00530503
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 25, 4:52 PM
Work Order: WO-01306307
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 26, 5:31 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 12h 38m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-25T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Sep 26, 5:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11h 47m
⏱️
3x Labor Added Sep 27, 2:24 AM
Type: Labor
Status: Open
Qty: 0.5, 9
✔️
Status: Completed by Nkosi Wilson Sep 27, 12:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 18h 58m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 30, 11:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:21 PM
Invoice Number: SM-242835

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00530503
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 25, 8:00 AM
Created
Sep 25, 4:52 PM
Invoice #
SM-242835

Work Details (4)

Name Type Status Qty Amount Date
WL-02951937 Labor Open 0.5 $0.00 Sep 27, 2:24 AM
WL-02951938 Labor Open 9 $855.00 Sep 27, 2:24 AM
WL-02951939 Labor Open 0.5 $1,800.00 Sep 27, 2:24 AM
WL-02954259 Labor Open 0.016666666666667 $342.00 Sep 30, 11:03 AM

Details