Work Order 360 View

10/1/25 RCook- Customer Scheduling Call Script Checklist

Name of person you are speaking with: Kelsey Ealey

1. Onsite Access Requirements

• Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)

Customer Response: No 

• Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?No

Customer Response: No

2. Parts Delivery (if applicable)

• Have the shipped parts been received? ☒ Yes /☐ No 

(provide the list of Parts sent if known)

o Did they confirm each part number has arrived? ☒ Yes /☐ No

o (If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No

o (If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No

• Where will the technician be able to locate the parts onsite? 

Customer Response: The parts are in the exam room with the unit needing repair

• If parts have not arrived yet but have an ETA:

o Can the site place the parts near the equipment? ☐ Yes /☐ No

o (If No to the above): Is there a designated area for parts? 

Customer Response: 

3. Schedule Confirmation

• Confirm scheduled service date: 10/7/25

• Confirm arrival window (2–4 hrs): 12-2PM

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)

(Note: enter the time you believe the tech will arrive as the calendar "start time")

4. Onsite Point of Contact (POC)

• Will you be the onsite POC on the scheduled date? Yes

• Best phone number for technician to use: 1(816) 880-6650

• (If the above answer is NO): Onsite POC Name & Number: 

10/1/25 RCook- Received approval from CDempsey to have Blake Ward help cover Thomas Langenberg's area while he is traveling.

10/1/25 RCook- Sent teams message to CDempsey stating, Craig DempseyWO-01306358-Midmark M11 repair due 10/6/25 in Kansas City, MO. Thomas is traveling next week. Blake is the next closest technician and he doesn't have anything scheduled for next week. Do you want him to help cover Thomas' area while he is traveling? 

10/01/2025 LHill-tracked package/Scheduled to be delivered Your shipment

1ZE444250374134279

Estimated delivery

Today, October 01 between 11:30 A.M. - 3:30 P.M. 

9/30/25 CDempsey- tracking shows scheduled delivery for Wed Oct 1st.

09/26/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250374134279. No ETA at this time. (UPS-Parcel-Ground)

9/26/25 SReich - Sending an email due to the time difference.