Midmark Service Request Dispatch Authorization - WO-00108778
Closed
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email jchristianson@sju.edu
PROBLEM SUMMARY
NWD Back no function
ADDITIONAL NOTES
Schedule for a Thursday; Open 8:30 close at 4:00. Located at the Student Health Center - Quick Hall. If part(s) are identified
after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip
labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service
Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2497643 Item 225-003
ITEM DESCRIPTION
225-003 RITTER BARRIER-FREE EXAM CHAIR,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT
HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
BACK FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
9/26 MOwens Called and spoke to Jamie Christianson at this location
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
3. Schedule Confirmation
Confirm scheduled service date: 10/2
Confirm arrival window (2–4 hrs): 2-5pm
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 610-660-1175
(If the above answer is NO): Onsite POC Name & Number:
9/26/25 lcoonrod
Advised Ilene of the WO # and that someone will call to set up the appt.
🔧Work Performed
BACK ACTUATOR CABLE PULLED TAUT / LOOSE CONNECTION AT MAINBOARD; RESEAT AND POWER CYCLE; TESTED GOOD; LIMIT SWITCHED CHECKED / EXERCISED OK.
🔍Technician Findings
NO BACK FUNCTION
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email jchristianson@sju.edu
PROBLEM SUMMARY
NWD Back no function
ADDITIONAL NOTES
Schedule for a Thursday; Open 8:30 close at 4:00. Located at the Student Health Center - Quirk Hall. If part(s) are identified
after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip
labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service
Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2497643 Item 225-003
ITEM DESCRIPTION
225-003 RITTER BARRIER-FREE EXAM CHAIR,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT
HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
BACK FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Called and spoke to Jamie. Scheduled the visit for next Thurs. 10/2 between 2-5pm.
📋
Outbound to +16106601175
Completed Sep 26, 2025
Advised Ilene of the WO # and that someone will call to set up the appt.
📅
WO-01306385 - Repair - 200 (Series) Tables and Chairs - Philadelphia - Saint Joseph University
Oct 2, 2025 2:00pm – 5:00pm
Work Order: WO-01306385
Account: MIDMARK
Customer Case Number: SR 1459504 WO-00108778
Location: Saint Joseph University
Address: 5600 City Ave, Philadelphia, PA 19131-1376
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2497643
Contact Name: Jamie Mei Li Christianson
Contact
PDF
SRA_WO-00108778_ver1 (1)
Sep 26, 2025
PDF
1306385
Oct 2, 2025
Timeline
📞
Case Linked Sep 25, 5:48 PM
Case Number:00530531
Subject:Midmark Service Request Dispatch Authorization - WO-00108778
Status:Closed
📋
Work Order Created Sep 26, 9:15 AM
Work Order:WO-01306385
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodSep 26, 9:21 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Sep 26, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 4m
📅
▶
2
Dispatch Scheduled Sep 26, 3:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:53m
⚠️5.0 business days
🔧
Status: Tech On Site by Chris GalassoOct 2, 2:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 23h
⏱️
▶
2
6x Labor Added Oct 2, 9:01 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 15m, 0m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Oct 7, 11:36 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created
Invoice Number:SM-243065
Bottlenecks
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)