Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306392 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Davon Cox Trunk Stock — 2970 W 24th St Apt 12P, Brooklyn NY, 11224

Sep 26, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 3, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 26, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Sep 26 → Sep 26 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Billing
0.0 days
Created: Sep 26, 2025 Due: Oct 3, 2025 Completed: Sep 26, 2025 (7 days early)
📅
0.9 days Total Age
⏱️
21.4d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
20.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 25, 2025
Visit 2 Sep 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530600
URGENT Philips WO Request
Closed
NB Training - EMSAR U
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Shelby Robinson
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306392 (current) Invoiced
Training • Davon Cox
Created: Sep 26, 2025 • Closed: Sep 26, 2025
Completed with significant delays
Invoiced • 159 days old
🚨
Primary Delay 21.4 days stuck in "Closed"
⏱️
Total Delay 20.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Closed
21.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Emsar U Advanced 301 – Parts Follow up Work Order Bloodborne Pathogens SMX - Needs Follow-up SFW Electrical Safety Training HazCom Safety Training FDA Presentation SMX - Unit Unavailable Calibration Philips - 5 Key Steps Field Technician Handbook Weight Management Technical Support Resource Technician WOM Process 9/26 Courses HIPAA Separation of Employment Progressive Discipline Harassment Hazard Communication Safety and Wellness Telecommuting Policy and Proc Inclement Weather Hiring Practice Company and Work Hours Anti-Discrimination Performance Management
🔍 Technician Findings
N/A
⚠️ Problem Description
NB Training - EMSAR U
📞 Call Description
NB training

Timeline

📞
Case Linked Sep 26, 8:37 AM
Case Number: 00530600
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 26, 9:30 AM
Work Order: WO-01306392
Type: Training
Priority: PC
👷
▶
3 Status: Assigned Sep 26, 9:42 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Davon Cox
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-25T12:00:00.000+0000
⏱️
5x Labor Added Sep 26, 3:36 PM
Type: Labor
Status: Open
Qty: 4, 2, 3.5
✔️
Status: Completed by Davon Cox Sep 26, 4:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6h 52m, 1m
🚨 21.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 28, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 31d 16h
📨
Status: Invoice Pending by Timothy Amburgey Oct 28, 8:44 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number: SM-244887

Bottlenecks

Closed
Duration: 21.4 business days (threshold: 1.0 business days)
Exceeded by 20.4 business days

🔗 Related Artifacts

📞
Case 00530600
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Sep 25, 8:00 AM
Created
Sep 26, 9:30 AM
Invoice #
SM-244887

Work Details (5)

Name Type Status Qty Amount Date
WL-02951109 Labor Open 4 $0.00 Sep 26, 3:36 PM
WL-02951110 Labor Open 4 $0.00 Sep 26, 3:36 PM
WL-02951111 Labor Open 2 $0.00 Sep 26, 3:36 PM
WL-02951112 Labor Open 4 $0.00 Sep 26, 3:36 PM
WL-02951113 Labor Open 3.5 $0.00 Sep 26, 3:36 PM

Details