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WO-01306402 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WINCHESTER MEDICAL CENTER — 1840 AMHERST ST, WINCHESTER VA, 22601

Sep 26, 2025 → Oct 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 12, 2025
✓ SLA Met
Active: 10 biz days
🕐 Clock stopped: Invoiced (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 10, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 26, 2025 Invoiced: Oct 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Oct 10 Scheduled ▶ Running 10 10
Oct 10 → Oct 10 Completed ▶ Running 0 10
Dispatch 0.5d
Coordinators 11.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.5 days
Coordinators
11.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Sep 26, 2025 Due: Oct 12, 2025 Completed: Oct 10, 2025 (2 days early)
📅
11.0 days Total Age
⏱️
15.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
24.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 7, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530628
FW: Shipment Notif: WINCHESTER MEDICAL CENTER GON 5612214 ,PO# 3962-0-BCAP
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDL25140134,SDL24090067,SDL24190057,SDL25020006,SDL25140149,SDL25140142,SDL24220043,SDL25140153,SDL25110050,SDL24230085,SDL24180005,SDL25130107,SDL25140166 Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Swink
Owner
Shelby Robinson
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306402 (current) Invoiced
Installation • Rick Charles
Created: Sep 26, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 15.0 days stuck in "Closed"
⏱️
Total Delay 24.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Closed
15.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
L2 Screening
0.5d / 1.0d SLA
L2 Review
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 RFosbury - Scheduled FSE onsite OCT 7th - OCT 8th per request.

🔧 Work Performed
Installed 13 Coromectric 250cx Fatal Monitors and Accessories.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDL25140134,SDL24090067,SDL24190057,SDL25020006,SDL25140149,SDL25140142,SDL24220043,SDL25140153,SDL25110050,SDL24230085,SDL24180005,SDL25130107,SDL25140166 US TRANSDUCER NAUTILUS WATERTIGHT COMBO: SQH25304092PS,SQH25304105PS,SQH25304051PS,SQH25304050PS,SQH25304052PS,SQH25304109PS,SQH25304111PS,SQH25304112PS,SQH25314010PS,SQH25314039PS,SQH25314006PS,SQH25304083PS,SQH25314018PS,SQH25304054PS,SQH25304096PS,SQH25314020PS,SQH25314007PS,SQH25304039PS,SQH25304053PS,SQH25304081PS,SQH25304046PS,SQH25304107PS,SQH25304037PS,SQH25304104PS,SQH25304041PS,SQH25304048PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO: SQJ25204163PS,SQJ25214074PS,SQJ25214061PS,SQJ25214087PS,SQJ25204164PS,SQJ25224022PS,SQJ25214027PS,SQJ25204139PS,SQJ25214002PS,SQJ25204160PS,SQJ25224025PS,SQJ25224055PS,SQJ25214096PS CABLE ASSY. EXERGEN TAT5000 W/ ISOF: A1614623,A1614540,A1614547,A1614590,A1614593,A1614602,A1614613,A1614592,A1614626,A1614625,A1614597,A1614586,A1614630 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
"GEHC MIC Installation - 13 259CX FETAL MONITOR GENERIC ATO MODEL

Timeline

📞
Case Linked Sep 26, 9:51 AM
Case Number: 00530628
Subject: FW: Shipment Notif: WINCHESTER MEDICAL CENTER GON 5612214 ,PO# 3962-0-BCAP
Status: Closed
📋
Work Order Created Sep 26, 10:02 AM
Work Order: WO-01306402
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 26, 10:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-07T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 14m
⚠️ 8.0 business days
💵
2x Expenses Added Oct 7, 4:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Oct 7, 7:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.5, 3.75, 0.5, 2, 1.75, 222, 1.5
⏱️
7x Labor Added Oct 8, 5:44 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 7.5, 1.5, 2.1, 91
⏳ 2.8 business days
✔️
Status: Completed by Rick Charles Oct 10, 9:50 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 23h, 0m
🚨 15.0 business days
⏱️
▶
3 Labor Added Oct 31, 1:01 PM
Labor Added → Status: Ready to Bill → Status: Billing Review
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 21d 3h
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill, Billing Review
To: Billing Review, L2 Screening
Duration in Previous: 1m, 0m
👀
Status: L2 Review by Douglas Pearce Oct 31, 4:57 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 52m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:29 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 7, 8:00 AM
Created
Sep 26, 10:02 AM
Invoice #
SM-245567

Work Details (18)

Name Type Status Qty Amount Date
WL-02962304 Expenses Open 1 $154.01 Oct 7, 4:17 PM
WL-02962305 Expenses Open 1 $0.00 Oct 7, 4:17 PM
WL-02962624 Labor Open 4.5 $450.00 Oct 7, 7:40 PM
WL-02962625 Labor Open 3.75 $450.00 Oct 7, 7:40 PM
WL-02962626 Labor Open 0.5 $0.00 Oct 7, 7:40 PM
WL-02962627 Labor Open 2 $0.00 Oct 7, 7:40 PM
WL-02962628 Labor Open 1.75 $0.00 Oct 7, 7:40 PM
WL-02962629 Expenses Open 1 $0.00 Oct 7, 7:40 PM
WL-02962630 Travel Open 222 $0.00 Oct 7, 7:40 PM
WL-02962631 Travel Open 1.5 $0.00 Oct 7, 7:40 PM
WL-02963962 Labor Open 0.5 $0.00 Oct 8, 5:44 PM
WL-02963963 Labor Open 7.5 $525.00 Oct 8, 5:44 PM
WL-02963964 Labor Open 1.5 $250.00 Oct 8, 5:44 PM
WL-02963965 Labor Open 1.5 $0.00 Oct 8, 5:44 PM
WL-02963966 Expenses Open 1 $0.00 Oct 8, 5:44 PM
WL-02963967 Travel Open 2.1 $0.00 Oct 8, 5:44 PM
WL-02963968 Travel Open 91 $0.00 Oct 8, 5:44 PM
WL-02991713 Labor Open 0.016666666666667 $38.00 Oct 31, 1:01 PM

Details