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WO-01306446 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Fort Belvoir — 9300 Dewitt Loop Room: OL.503, FORT BELVOIR VA, 22060

Sep 26, 2025 → Oct 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 17, 2025
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 10, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Closed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 26, 2025 Invoiced: Oct 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 0
Sep 26 → Oct 10 Scheduled ▶ Running 10 10
Oct 10 → Oct 10 Completed ▶ Running 0 10
Oct 10 → Oct 10 Closed ▶ Running 0 10
Oct 10 → Oct 10 WO Correction Needed ▶ Running 0 10
Dispatch 0.5d
Coordinators 11.0d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.5 days
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Sep 26, 2025 Due: Oct 17, 2025 Completed: Oct 10, 2025 (7 days early)
📅
11.0 days Total Age
⏱️
14.7d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
23.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 9, 2025
Visit 2 Oct 10, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530646
FW: Shipment Notif: DFAS COLUMBUS GON 5616931 ,PO# SPE2D119D7007SPE2D525F595H
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25389259SA,PBW25389261SA,PBW25389262SA,PBW25389257SA,PBW25389265SA,PBW25389263SA,PBW25389264SA,PBW25389258SA,PBW25389260SA Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Property Management warehouse
Owner
Sherry Reich
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306446 (current) Invoiced
Installation • Rick Charles
Created: Sep 26, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 159 days old
🚨
Primary Delay 14.7 days stuck in "Closed"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
10.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
15.2d / 1.0d SLA
WO Correction Needed
0.0d
L2 Screening
0.4d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 RFosbury scheduled for oct 9th-10th per request

🔧 Work Performed
Installation of 9 Panda Warmers and there Accessories.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25389259SA,PBW25389261SA,PBW25389262SA,PBW25389257SA,PBW25389265SA,PBW25389263SA,PBW25389264SA,PBW25389258SA,PBW25389260SA Scale serial number(s): P311242L,P311239L,P311238L,P311236L,P311214L,P311227L,P311229L,P311231L,P311213L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 9 PANDA

Timeline

📞
Case Linked Sep 26, 10:26 AM
Case Number: 00530646
Subject: FW: Shipment Notif: DFAS COLUMBUS GON 5616931 ,PO# SPE2D119D7007SPE2D525F595H
Status: Closed
📋
Work Order Created Sep 26, 11:47 AM
Work Order: WO-01306446
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich Sep 26, 12:10 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23m
👷
▶
3 Technician Assigned Sep 26, 4:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-09T12:15:00.000+0000, 2025-10-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 3m
⚠️ 9.0 business days
💵
2x Expenses Added Oct 8, 1:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
6x Labor Added Oct 10, 9:32 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.75, 9.5, 4, 2.6, 179
✔️
▶
2 Status: Completed Oct 10, 9:59 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 2m
✏️
▶
2 Status: WO Correction Needed Oct 10, 2:00 PM
Status: WO Correction Needed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
✔️
Status: Completed by Rick Charles Oct 10, 2:07 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
🚨 15.0 business days
⏱️
▶
2 Labor Added Oct 31, 1:31 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20d 23h
👀
Status: L2 Review by Douglas Pearce Oct 31, 4:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 20m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:30 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 14.7 business days (threshold: 1.0 business days)
Exceeded by 13.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530646
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 9, 8:00 AM
Created
Sep 26, 11:47 AM
Invoice #
SM-245567

Work Details (10)

Name Type Status Qty Amount Date
WL-02963474 Expenses Open 1 $154.48 Oct 8, 1:49 PM
WL-02963475 Expenses Open 1 $0.00 Oct 8, 1:49 PM
WL-02966194 Labor Open 1.75 $0.00 Oct 10, 9:32 AM
WL-02966195 Labor Open 9.5 $1,620.00 Oct 10, 9:32 AM
WL-02966196 Labor Open 4 $450.00 Oct 10, 9:32 AM
WL-02966198 Expenses Open 1 $0.00 Oct 10, 9:32 AM
WL-02966199 Travel Open 2.6 $0.00 Oct 10, 9:32 AM
WL-02966200 Travel Open 179 $0.00 Oct 10, 9:32 AM
WL-02966611 Labor Open 7 $0.00 Oct 10, 2:04 PM
WL-02991755 Labor Open 0.016666666666667 $38.00 Oct 31, 1:31 PM

Details