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WO-01306456 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Mary's Hospital — 701 Lewiston St, Cottonwood ID, 83522

Sep 26, 2025 → Sep 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
0d
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 26, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Sep 26 → Sep 26 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 2.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
2.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 26, 2025 Due: Dec 31, 2025 Completed: Sep 30, 2025 (92 days early)
📅
3.0 days Total Age
⏱️
2.9d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00530687
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Beach
Owner
Shelby Robinson
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306456 (current) Invoiced
FCO • Luis Iser
Created: Sep 26, 2025 • Closed: Sep 30, 2025
Completed with minor delays
Invoiced • 159 days old
🚨
Primary Delay 2.9 days stuck in "Completed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Completed
2.9d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
09/26/2025 LIser- Completed ANRs on 9 devices.
🔍 Technician Findings
09/26/2025 LIser- Completed ANRs on 9 devices.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Sep 26, 11:28 AM
Case Number: 00530687
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 26, 12:10 PM
Work Order: WO-01306456
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 26, 12:27 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 16m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
⏱️
3x Labor Added Sep 26, 12:45 PM
Type: Labor
Status: Open
Qty: 0.5, 7
✔️
Status: Completed by Luis Iser Sep 26, 1:03 PM
From: Scheduled
To: Completed
Duration in Previous: 35m
💵
8x Expenses Added Sep 26, 1:28 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 26, 1:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Luis Iser Sep 30, 1:00 PM
From: Completed
To: Closed
Duration in Previous: 3d 23h
⏱️
▶
2 Labor Added Sep 30, 1:51 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 55m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
⚠️ 9.0 business days
🧾
Invoice Created Oct 16, 5:20 PM
Invoice Number: SM-242844

Bottlenecks

Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00530687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Sep 26, 8:00 AM
Created
Sep 26, 12:10 PM
Invoice #
SM-242844

Work Details (13)

Name Type Status Qty Amount Date
WL-02950769 Labor Open 0.5 $0.00 Sep 26, 12:45 PM
WL-02950770 Labor Open 7 $855.00 Sep 26, 12:45 PM
WL-02950771 Labor Open 0.5 $1,800.00 Sep 26, 12:45 PM
WL-02950805 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950806 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950807 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950808 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950809 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950810 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950811 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950812 Expenses Open 1 $0.00 Sep 26, 1:28 PM
WL-02950871 Expenses Open 1 $0.00 Sep 26, 1:44 PM
WL-02954509 Labor Open 0.016666666666667 $342.00 Sep 30, 1:51 PM

Details