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WO-01306468 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 Missoula Correctional — 2350 Mullan Road, Missoula MT, 59808

Sep 26, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (7 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 9, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 10 of ? biz days used
Created: Sep 26, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 0
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Sep 26 → Oct 9 Scheduled ▶ Running 9 9
Oct 9 → Oct 10 Tech On Site ▶ Running 1 10
Dispatch 0.0d
Coordinators 9.9d
Field Work 2.0d
Billing 8.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
8.0 days
Over SLA
Created: Sep 26, 2025 Due: Oct 27, 2025 Completed: Oct 11, 2025 (16 days early)
📅
10.9 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025
Visit 3 Oct 10, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530690
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=30317
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deb Weatherwax
Owner
Shelby Robinson
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306468 (current) Invoiced
Inspection • Michah Brackett
Created: Sep 26, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 159 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-9-25-MBRAC-WILL CLOSE ON 10/10/25 WHEN ARRIVE AT HOME

9-26 Mburris email from POC to set appt

9-26 Mburris email sent to POC

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 16 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=30317
⚠️ Problem Description
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=30317

Timeline

📞
Case Linked Sep 26, 11:32 AM
Case Number: 00530690
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 26, 1:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 26, 1:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🗓️
▶
2 Status: Scheduled Sep 26, 3:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-09T18:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Oct 3, 11:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Oct 7, 4:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Michah Brackett Oct 9, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 20h
✔️
Status: Completed by Michah Brackett Oct 9, 8:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 15m
⏱️
9x Labor Added Oct 9, 8:29 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 9, 0.5, 3, 4.5, 585, 10, 380
⏳ 1.4 business days
⏱️
▶
2 3x Labor Added Oct 10, 10:38 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Oct 15, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 24, 11:50 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 9d 0h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244673

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00530690
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Oct 9, 2:00 PM
Created
Sep 26, 1:02 PM
Invoice #
SM-244673

Work Details (15)

Name Type Status Qty Amount Date
WL-02958922 Expenses Open 1 $0.00 Oct 3, 11:37 AM
WL-02958923 Expenses Open 1 $0.00 Oct 3, 11:37 AM
WL-02962303 Expenses Open 1 $0.00 Oct 7, 4:15 PM
WL-02965838 Labor Open 9 $0.00 Oct 9, 8:29 PM
WL-02965839 Labor Open 0.5 $0.00 Oct 9, 8:29 PM
WL-02965840 Labor Open 3 $1,895.00 Oct 9, 8:29 PM
WL-02965841 Labor Open 4.5 $0.00 Oct 9, 8:29 PM
WL-02965842 Travel Open 585 - Oct 9, 8:29 PM
WL-02965843 Travel Open 10 - Oct 9, 8:29 PM
WL-02965844 Travel Open 380 - Oct 9, 8:29 PM
WL-02965845 Expenses Open 1 $0.00 Oct 9, 8:29 PM
WL-02965846 Expenses Open 1 $0.00 Oct 9, 8:29 PM
WL-02967445 Labor Open 11.5 $0.00 Oct 10, 10:38 PM
WL-02967446 Travel Open 587 - Oct 10, 10:38 PM
WL-02967447 Expenses Open 1 $0.00 Oct 10, 10:38 PM

Details