Detailed work order timeline, KPIs, and analysis
Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3
📍 Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 — 8385 W. Deer Valley Rd., Suite 104, Peoria AZ, 85382
Sep 26, 2025 → Oct 7, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 26 → Sep 26 | Created | ▶ Running | 0 | 0 / 3 |
| Sep 26 → Sep 29 | Awaiting Parts | ⏸ Paused | 1 | — |
| Sep 29 → Sep 29 | Reschedule | ▶ Running | 0 | 0 / 3 |
| Sep 29 → Oct 1 | Assigned | ▶ Running | 2 | 2 / 3 |
| Oct 1 → Oct 7 | Scheduled | ▶ Running | 4 | 6 / 3 |
| Oct 7 → Oct 7 | Tech On Site | ▶ Running | 0 | 6 / 3 |
10/2/2025 Sramen - updated due date and removed delay code.
10/01/2025 LHill-called 623-376-7125 for Holly Courter to try to schedule visit for 10/07 between 9-11.
Name of person you are speaking with: Holly Courter
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable)
Have the shipped parts been received? ☐ Yes /☒ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite? N/A
Customer Response:
If parts have not arrived yet but have an ETA: expected to be delivered by EOD on Friday.
Can the site place the parts near the equipment? ☐ Yes /☒ No
(If No to the above): Is there a designated area for parts? Yes in managers office
Customer Response: parts will be in managers office
3. Schedule Confirmation
Confirm scheduled service date: 10/7
Confirm arrival window (2–4 hrs): 9am- 11am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 623-376-7125 10/1/25 RCook- Received approval from CDempsey to give WO to APryzbyla
10/1/25 RCook- Sent teams message to CDempsey stating: Craig Dempsey WO-01306483- VT Field repair- parts are due to deliver Friday. Tyler is not available Mon-Tues and will be in Dewey, AZ on Wednesday( he could still take this but will be about an hour 15 back) Andy is open Tuesday but is an hour and a half away from this site. Is this okay to give to Andy with how light he is?
09/30/2025 LHill-tracked package. Scheduled to be delivered by EOD on Friday.
9/29/25 RCook- Spoke with Holly Courter, advised that tracking has been received but ETA has not updated on Fedex website. As soon as this updates we will reach out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02952682 | Expenses | Open | 1 | $18.16 | Sep 29, 7:27 AM |
| WL-02953065 | Parts | Open | 4 | $124.52 | Sep 29, 2:05 PM |
| WL-02961897 | Labor | Open | 2 | $158.00 | Oct 7, 10:53 AM |
| WL-02961898 | Travel | Open | 86 | - | Oct 7, 10:53 AM |
| WL-02962000 | Labor | Open | 2 | $298.00 | Oct 7, 12:41 PM |
| WL-02962081 | Labor | Open | 0.5 | $79.00 | Oct 7, 1:39 PM |
| WL-02962082 | Travel | Open | 3.3 | - | Oct 7, 1:39 PM |