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WO-01306546 ↗ ServiceMax

LIFELINE AMBULANCE (TX) • Repair • P7

📍 Lifeline Ambulance - LAREDO, TX — 2337 Endeavor, Laredo TX, 78041

Sep 29, 2025 → Dec 18, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 8, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 47 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸47d
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Dec 9, 2025
47 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 18, 2025
4 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 8 of 7 biz days used
Created: Sep 29, 2025 Completed: Dec 19, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0 / 7
Sep 29 → Sep 29 L2 Screening ▶ Running 0 0 / 7
Sep 29 → Dec 9 Awaiting Parts ⏸ Paused 47 —
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 7
Dec 9 → Dec 12 Assigned ▶ Running 3 3 / 7
Dec 12 → Dec 18 Scheduled ▶ Running 4 7 / 7
Dec 18 → Dec 19 Tech On Site ▶ Running 1 8 / 7
Dispatch 1.0d
Material Management 47.1d
Coordinators 8.3d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
1.0 days
Material Management
47.1 days
Over SLA
Coordinators
8.3 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Sep 29, 2025 Due: Dec 17, 2025 Completed: Dec 19, 2025 (1 days late)
📅
55.1 days Total Age
⏱️
47.1d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
50.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529067
Stretcher maintenance and repair
Closed
Q-00030231 Wanted to get quote for stretcher. It leaking fluid. Stretcher is operational. The leak is minor. see photos attached. Parts needed 1 hydraulic cylinder assembly, 6500-002-034 1 qt. fluid, Mobil 1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Peter Gonzales
Owner
Kimberly Hardison
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01306546 (current) Invoiced
Repair • Anthony Wirth
Created: Sep 29, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 47.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
47.1d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/25 DPatton - TBA exceeded quote due to additional labor. Adjusted parts price to align with quote.

12/12 KKelch called Peter to schedule for 12/18 between 12 and 2 pm. Customer confirmed. 

12/10/25 RBerry- Updated due date based on parts.


12/10 KKelch waiting for UPS tracking to update prior to scheduling

🔧 Work Performed
Successfully completed the replacement of the unit hydraulic cylinder, including a full fluid replenishment to ensure system integrity. Although bolt-related complications were encountered during the removal process, these were resolved to allow for the secure installation of the new component. The system was bled and tested for proper operation following the fluid top-off, and the unit is now fully restored to service.
🔍 Technician Findings
Unit hydraulic cylinder is leaking.
⚠️ Problem Description
Q-00030231 Wanted to get quote for stretcher. It leaking fluid. Stretcher is operational. The leak is minor. see photos attached. Parts needed 1 hydraulic cylinder assembly, 6500-002-034 1 qt. fluid, Mobil 1
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 19, 4:48 PM
Case Number: 00529067
Subject: Stretcher maintenance and repair
Status: Closed
⚠️ 6.9 business days
📋
▶
2 Work Order Created Sep 29, 8:34 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Sep 29, 7:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 10h 25m
🚨 47.6 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 9, 4:40 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 70d 22h
👷
▶
2 Technician Assigned Dec 9, 5:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
🔩
3x Parts Added Dec 10, 8:49 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 12, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-18T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Dec 18, 9:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
✔️
Status: Completed by Anthony Wirth Dec 18, 7:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 44m
⏱️
5x Labor Added Dec 18, 7:31 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 150, 149
🏁
Status: Closed by Anthony Wirth Dec 18, 7:40 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Dec 22, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 47.0 business days
🧾
Invoice Created Mar 2, 12:45 PM
Invoice Number: SM-249742

Bottlenecks

Awaiting Parts
Duration: 47.1 business days (threshold: 3.0 business days)
Exceeded by 44.1 business days
Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00529067
Closed
📦
Parts Order 00082643
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Dec 18, 1:00 PM
Created
Sep 29, 8:34 AM
Invoice #
SM-249742

Work Details (8)

Name Type Status Qty Amount Date
WL-03032544 Parts Open 1 $1,919.70 Dec 10, 8:49 AM
WL-03032545 Parts Open 1 $13.04 Dec 10, 8:49 AM
WL-03032546 Expenses Open 1 $17.62 Dec 10, 8:49 AM
WL-03042596 Labor Open 3.5 $500.00 Dec 18, 7:31 PM
WL-03042597 Labor Open 3.5 $455.00 Dec 18, 7:31 PM
WL-03042598 Labor Open 3 $0.00 Dec 18, 7:31 PM
WL-03042599 Travel Open 150 $0.00 Dec 18, 7:31 PM
WL-03042600 Travel Open 149 $0.00 Dec 18, 7:31 PM

Details