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WO-01306549 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Wakulla RCC — 110 Melaleuca Dr, Crawfordville FL, 32327

Sep 29, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (84 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 24, 2025
18 business days (counted)
Running total: 18 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Oct 24 → Nov 14, 2025
14 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 32 of ? biz days used
53d
▶ Clock Running
Status: On Hold
Nov 14 → Feb 4, 2026
53 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 86 of ? biz days used
Created: Sep 29, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 24 Ready for Scheduling ▶ Running 18 18
Oct 24 → Nov 14 Assigned ▶ Running 14 32
Nov 14 → Nov 14 Entered ▶ Running 0 32
Nov 14 → Feb 4 On Hold ▶ Running 53 85
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 85
Feb 4 → Feb 5 Assigned ▶ Running 1 86
Feb 5 → Feb 5 Tech On Site ▶ Running 0 86
Dispatch 0.0d
Holding 54.0d (excluded)
Coordinators 34.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
54.0 days
Coordinators
34.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Sep 29, 2025 Due: Feb 6, 2026 Completed: Feb 5, 2026 (1 days early)
📅
86.6 days Total Age
⏱️
54.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530924
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service ATTENTION. This customer requires a quote on all repairs. Backup contacts: " Stephanie Gaines 850.617.9291 cell: 850.451.7529 sgaines@teamcenturion.com Amanda Burgess RN Supervisor cell: 850.321.5440 aburgess1@teamcenturion.com 46 pieces https://www.ebiotrack.com/inspection.php?iid=30328
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ta-Tanisha Eady
Owner
Sherry Reich
Created
Sep 27, 2025
Work Orders from this Case (1)
WO-01306549 (current) Invoiced
Inspection • Dylan Ingraham
Created: Sep 29, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 54.0 days stuck in "On Hold"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
15.2d / 0.5d SLA
On Hold
54.0d
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 AJinerson - Tech was already onsite for WO-01300632 yesterday, 2/3. This WO was on hold w/ ASM escalation due to customer nonresponsive.

This is at the same facility in the same building, just under a different part of the building. Tech serviced while onsite yesterday 2/3. Assigning to tech to add notes and close out.


11/14/25 AJinerson - Clearing tech name and escalating to ASM due to no customer call/email back to schedule after multiple attempts.


10/30/25 AJinerson - Call logged on WO-01306549. Called POC Brandy to follow up and schedule. Left another VM regarding scheduling. 


10/30/25 AJinerson - Call logged on WO-01306549. Called backup POC listed - Amanda Burgess and left VM regarding scheduling both inspection services. 


10/30/25 AJinerson - Call logged on WO-01306549. Called Ta-Tanisha Eady, phone rang busy again. 


10/29/25 AJinerson - Email logged on WO-01306549. Sent email to multiple contacts offering to schedule both locations (same address) for Weds. 11/5 with eta between 8AM-10AM.

Wakulla RCC - 110 Melaleuca Dr Crawfordville, FL 32327

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327


10/29/25 AJinerson - Call logged on WO-01306549. Called secondary contact, Stephanie Gaines 850.617.9291 - Phone rang for 1 min 19 seconds and disconnected itself with no answer/no option for VM. 


10/29/25 AJinerson - Call logged on WO-01300632. Called POC Brandy McCollough. Left VM regarding scheduling tech visit. 


10/29/25 AJinerson - Call logged on WO-01306549. Called Ta-Tanisha Eady, phone rang busy. 

🔧 Work Performed
2/3 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 46 DEVICES (42 PASS - 4 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/3 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service ATTENTION. This customer requires a quote on all repairs. Backup contacts: " Stephanie Gaines 850.617.9291 cell: 850.451.7529 sgaines@teamcenturion.com Amanda Burgess RN Supervisor cell: 850.321.5440 aburgess1@teamcenturion.com 46 pieces https://www.ebiotrack.com/inspection.php?iid=30328

Timeline

📞
Case Linked Sep 27, 7:00 AM
Case Number: 00530924
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 29, 8:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Oct 24, 5:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 8h
🚨 14.9 business days
🆕
Status: Entered by Abby Jinerson Nov 14, 11:17 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 20d 19h, 0m
🚨 54.0 business days
📅
▶
2 Status: Ready for Scheduling Feb 4, 4:10 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
🔧
Status: Tech On Site by Dylan Ingraham Feb 4, 10:46 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6h 35m
⏱️
▶
2 4x Labor Added Feb 5, 12:03 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 21m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 6, 11:22 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 8, 10:46 PM
Invoice Number: SM-253326

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530924
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
N/A
Created
Sep 29, 8:36 AM
Invoice #
SM-253326

Work Details (4)

Name Type Status Qty Amount Date
WL-03092444 Labor Open 3.25 $1,495.00 Feb 5, 12:03 AM
WL-03092445 Labor Open 1 $0.00 Feb 5, 12:03 AM
WL-03092446 Labor Open 2.25 $0.00 Feb 5, 12:03 AM
WL-03092447 Travel Open 27 - Feb 5, 12:03 AM

Details