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WO-01306551 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Columbia CI — 216 SE Corrections Way, Lake City FL, 32025

Sep 29, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (24 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 30, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 22 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 30 Ready for Scheduling ▶ Running 22 22
Oct 30 → Oct 30 Assigned ▶ Running 0 22
Oct 30 → Nov 5 Scheduled ▶ Running 4 26
Dispatch 0.0d
Coordinators 28.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.1 days
Over SLA
Billing
0.0 days
Created: Sep 29, 2025 Due: Nov 26, 2025 Completed: Nov 5, 2025 (21 days early)
📅
27.0 days Total Age
⏱️
23.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
26.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 3, 2025
Visit 2 Nov 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530925
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service ATTENTION. This customer requires a quote on all repairs. Back up contacts "Telisa Wilson 386.292.7232 cell: 386.872.8054 tawilson@teamcenturion.com" "Savanha Cox 386.292.7054 scox1@teamcenturion.com Med Rec: Cathy Worth 386.292.7065 cworth@teamcenturion.com 33 pieces https://www.ebiotrack.com/inspection.php?iid=30329
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tracy O'Neal
Owner
Sherry Reich
Created
Sep 27, 2025
Work Orders from this Case (1)
WO-01306551 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 29, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
3.5d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

10/30/025 AJinerson - Received email back from POC Allie asking for Annex to be serviced during same visit.

Sent email back to Allie confirming scheduling the below:

1st stop: Columbia CI - WO-01306551

2nd stop: Columbia Annex - WO-01300644


10/30/25 AJinerson - Sent email back to Allie with list of tools/equipment for tech visit. Asking for arrival instructions or further requirements needed for this visit.

POC on site: Allie Murriell - 386-292-7273

10/30/25 AJinerson - Received email back from POC Allie confirming tech visit for Weds. 11/5 with eta between 10AM-12PM.


10/30/25 AJinerson - Sent email to POC Allie offering tech visit on Weds. 11/5 with eta between 10AM-12PM.


10/30/25 AJinerson - Called POC Allie to schedule tech visit. Phone rang for 1 min 20 seconds but no answer and disconnected itself. 


10/27/2025 LHill-rec'd email from Allie Murriell-Thanks Tracy. Wednesdays are generally pretty open, but we can accommodate any day if I don't have to be with the tech. I can always assign someone to assit. See logged email.



10/27/2025 LHill-sent email to Tracy O'Neal at toneal@teamcenturion.com to confirm contact & equipment.


10/27/2025 LHill-Called 904.364.6603 but I just get a fast busy signal.

🔧 Work Performed
Arrived at site Inspected and calibration verified 33 devices All 33 passed Returned devices back to service
🔍 Technician Findings
Arrived at site Inspected and calibration verified 33 devices All 33 passed Returned devices back to service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service ATTENTION. This customer requires a quote on all repairs. Back up contacts "Telisa Wilson 386.292.7232 cell: 386.872.8054 tawilson@teamcenturion.com" "Savanha Cox 386.292.7054 scox1@teamcenturion.com Med Rec: Cathy Worth 386.292.7065 cworth@teamcenturion.com 33 pieces https://www.ebiotrack.com/inspection.php?iid=30329

Timeline

📞
Case Linked Sep 27, 7:00 AM
Case Number: 00530925
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 29, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
2 Technician Assigned Oct 30, 10:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31d 1h
📅
2 Dispatch Scheduled Oct 30, 11:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1h 4m
💵
2x Expenses Added Oct 30, 12:56 PM
Type: Expenses
Status: Open
Qty: 1
3.0 business days
⏱️
4x Labor Added Nov 3, 4:56 PM
Type: Labor, Expenses
Status: Open
Qty: 7.5, 1
2.9 business days
⏱️
3x Labor Added Nov 5, 10:16 AM
Type: Labor, Travel
Status: Open
Qty: 2, 489, 77
⏱️
Labor Added Nov 5, 12:00 PM
Type: Labor
Status: Open
Qty: 4
✔️
Status: Completed by Yves Dessin Nov 5, 2:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m
✏️
Status: WO Correction Needed by Mark Franks Nov 6, 7:33 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 42m
🏁
Status: Closed by Yves Dessin Nov 6, 7:40 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
2.0 business days
📄
2 Status: Ready to Bill Nov 7, 10:34 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-245991

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00530925
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Nov 5, 10:00 AM
Created
Sep 29, 8:40 AM
Invoice #
SM-245991

Work Details (10)

Name Type Status Qty Amount Date
WL-02989948 Expenses Open 1 $0.00 Oct 30, 12:56 PM
WL-02989949 Expenses Open 1 $0.00 Oct 30, 12:56 PM
WL-02994502 Labor Open 7.5 $0.00 Nov 3, 4:56 PM
WL-02994503 Expenses Open 1 $0.00 Nov 3, 4:56 PM
WL-02994504 Expenses Open 1 $0.00 Nov 3, 4:56 PM
WL-02994505 Expenses Open 1 $0.00 Nov 3, 4:56 PM
WL-02996847 Labor Open 2 $0.00 Nov 5, 10:16 AM
WL-02996848 Travel Open 489 - Nov 5, 10:16 AM
WL-02996849 Travel Open 77 - Nov 5, 10:16 AM
WL-02997017 Labor Open 4 $1,495.00 Nov 5, 12:00 PM

Details