Primary Delay26.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.4d / 1.0d SLA
On Hold
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/5/25 AJinerson - Called updated POC Miyoushi Simpson at (205) 498-2675.
Spoke with Portia who said she can assist with scheduling since Miyoushi is in a meeting.
Thursday, 11/20 with eta between 10AM-12PM (less busy on Thursdays)
POC on site during visit: Portia and Miyoushi
Arrival instructions: stop at front desk upon arrival.
11/5/2025 DNakoff - Please try
Site Contact Name: Miyoushi Simpson
Site Phone Number: (205) 498-2675
Site Email: Miyoushi.Simpson@archwellhealth.com
11/04/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
10/27/2025 LHill-sent email to Tamicheal Thomas at tamichael.thomas@archwellhealth.com to confirm contact & equipment.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
97 pieces
https://www.ebiotrack.com/inspection.php?iid=30340
📋
Outbound to +12054982675
Completed Nov 5, 2025
11/5/25 AJinerson - Called updated POC Miyoushi Simpson at (205) 498-2675.
Spoke with Portia who said she can assist with scheduling since Miyoushi is in a meeting.
Thursday, 11/20 with eta between 10AM-12PM.
POC on site: Portia and Miyoushi
Arrival instructions: stop at front desk upon arrival.
📧
Email: Re: EMSAR Request for service at Archwell - Birmingham
Completed Nov 4, 2025
To: tamichael.thomas@archwellhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Archwell - Birmingham
Body:
Hi Tamichael Thomas,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular
📧
Email: Re: EMSAR Request for service at Archwell - Birmingham
Completed Oct 31, 2025
To: tamichael.thomas@archwellhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Archwell - Birmingham
Body:
Hi Tamichael Thomas,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular
📧
Email: EMSAR Request for service at Archwell - Birmingham
Completed Oct 27, 2025
To: tamichael.thomas@archwellhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Birmingham
Body:
Hi Tamichael Thomas,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day
Work Order: WO-01306577
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Birmingham
Address: 9174 PARKWAY EAST , BIRMINGHAM, AL 35235
Manufacturer:
Model #:
Serial #:
Contact Name: Tamichael Thomas
Contact Phone:
Contact Email: tamichael.thomas@archwellhealth.com
Due Date:
📅
🚗 Travel Time - WO
Nov 20, 2025 8:00am – 10:00am
Work Order: WO-01306577
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Birmingham
Address: 9174 PARKWAY EAST , BIRMINGHAM, AL 35235
Manufacturer:
Model #:
Serial #:
Contact Name: Tamichael Thomas
Contact Phone:
Contact Email: tamichael.thomas@archwellhealth.com
Due Date:
Timeline
📞
Case Linked Sep 28, 7:00 AM
Case Number:00530977
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 29, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨26.0 business days
⏸️
Status: On Hold by Laura HillNov 4, 9:59 AM
From:Ready for Scheduling
To:On Hold
Duration in Previous:36d 0h
⏳2.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffNov 5, 10:40 AM