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WO-01306579 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Meriden (Medical) (10448-08-010) — 134 State St., Meriden CT, 06450

Sep 29, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (30 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 7, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 6 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Oct 7 → Nov 14, 2025
26 business days (counted)
Running total: 32 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 7 Ready for Scheduling ▶ Running 6 6
Oct 7 → Oct 7 Assigned ▶ Running 0 6
Oct 7 → Nov 14 Scheduled ▶ Running 26 32
Dispatch 0.0d
Coordinators 32.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.9 days
Over SLA
Created: Sep 29, 2025 Due: Nov 26, 2025 Completed: Nov 14, 2025 (12 days early)
📅
32.0 days Total Age
⏱️
25.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 13, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530972
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 293 pcs https://www.ebiotrack.com/inspection.php?iid=30335
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lissette Rivera
Owner
Jessica Sells
Created
Sep 28, 2025
Work Orders from this Case (1)
WO-01306579 (current) Invoiced
Inspection • Nick O'Neill
Created: Sep 29, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 25.9 days stuck in "Scheduled"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
25.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/7 KSmith -- Scheduled for 11/11-11/13 with Lissette

10/7 KSmith -- Sent email to schedule for 11/11-11/13

09/29/2025 LHill-Called 321-506-7741 and was unable to leave a message.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 293 pcs https://www.ebiotrack.com/inspection.php?iid=30335

Timeline

📞
Case Linked Sep 28, 7:00 AM
Case Number: 00530972
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 29, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Oct 7, 12:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 2h
🗓️
▶
2 Status: Scheduled Oct 7, 1:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-11T15:00:00.000+0000
🚨 24.0 business days
⏱️
5x Labor Added Nov 11, 7:26 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 6.5, 3, 140
⏳ 1.0 business days
⏱️
3x Labor Added Nov 12, 7:41 PM
Type: Labor
Status: Open
Qty: 2.5, 6.5
⏱️
▶
2 4x Labor Added Nov 13, 7:16 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 6h, 0m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 9:58 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246818

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 25.9 business days (threshold: 2.0 business days)
Exceeded by 23.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00530972
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Nov 11, 10:00 AM
Created
Sep 29, 10:12 AM
Invoice #
SM-246818

Work Details (12)

Name Type Status Qty Amount Date
WL-03004030 Labor Open 2.5 $0.00 Nov 11, 7:26 PM
WL-03004031 Labor Open 6.5 $0.00 Nov 11, 7:26 PM
WL-03004032 Labor Open 3 $0.00 Nov 11, 7:26 PM
WL-03004033 Travel Open 140 - Nov 11, 7:26 PM
WL-03004034 Travel Open 140 - Nov 11, 7:26 PM
WL-03005455 Labor Open 2.5 $0.00 Nov 12, 7:41 PM
WL-03005456 Labor Open 6.5 $0.00 Nov 12, 7:41 PM
WL-03005457 Labor Open 2.5 $0.00 Nov 12, 7:41 PM
WL-03006671 Labor Open 2 $0.00 Nov 13, 7:16 PM
WL-03006672 Labor Open 6 $6,040.80 Nov 13, 7:16 PM
WL-03006673 Travel Open 140 - Nov 13, 7:16 PM
WL-03006674 Travel Open 140 - Nov 13, 7:16 PM

Details