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WO-01306598 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Meriden (ObGyn) (10448-09-010) — 134 State St., Meriden CT, 06450

Sep 29, 2025 → Nov 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 1, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Oct 1 → Nov 12, 2025
28 business days (counted)
Running total: 30 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 1 Ready for Scheduling ▶ Running 2 2
Oct 1 → Oct 1 Assigned ▶ Running 0 2
Oct 1 → Nov 12 Scheduled ▶ Running 28 30
Dispatch 0.0d
Coordinators 30.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.7 days
Over SLA
Created: Sep 29, 2025 Due: Nov 26, 2025 Completed: Nov 12, 2025 (14 days early)
📅
30.1 days Total Age
⏱️
27.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
29.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530971
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 79 https://www.ebiotrack.com/inspection.php?iid=30334
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney .
Owner
Shelby Robinson
Created
Sep 28, 2025
Work Orders from this Case (1)
WO-01306598 (current) Invoiced
Inspection • Edward Arias
Created: Sep 29, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 27.7 days stuck in "Scheduled"
⏱️
Total Delay 29.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
27.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/1 KSmith -- Scheduled for 11/11 with Courtney

10/1 KSmith -- Courtney confirmed address is correct. Provided 11/11 as a scheduled date and am awaiting response

10/1 KSmith -- Sent email to schedule for 11/11

09/29/2025 LHill-LM with Natasha at 203-237-2229 to confirm contact & equipment. Courtney is on another call right now.

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service on 79 items
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 79 https://www.ebiotrack.com/inspection.php?iid=30334

Timeline

📞
Case Linked Sep 28, 7:00 AM
Case Number: 00530971
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 29, 10:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 1, 3:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 4h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-11T15:00:00.000+0000
🚨 28.0 business days
⏱️
2x Labor Added Nov 11, 10:53 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 109
⏱️
▶
2 3x Labor Added Nov 11, 8:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 41d 5h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 14, 9:30 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246665

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 27.7 business days (threshold: 2.0 business days)
Exceeded by 25.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00530971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Nov 11, 10:00 AM
Created
Sep 29, 10:39 AM
Invoice #
SM-246665

Work Details (5)

Name Type Status Qty Amount Date
WL-03003091 Labor Open 2.5 $0.00 Nov 11, 10:53 AM
WL-03003092 Travel Open 109 - Nov 11, 10:53 AM
WL-03004067 Labor Open 5.5 $2,304.20 Nov 11, 8:09 PM
WL-03004068 Labor Open 2.75 $0.00 Nov 11, 8:09 PM
WL-03004069 Travel Open 109 - Nov 11, 8:09 PM

Details