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← WO Overview

WO-01306601 ↗ ServiceMax

RALSTON VETERINARY CLINIC • Virtual Tech - Field Repair • P3

📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127

Sep 29, 2025 → Dec 19, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 2, 2025
✗ SLA Missed (39 biz days late)
Active: 42 biz days
Paused: 13 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Closed
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Reschedule
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Oct 2 → Oct 8, 2025
4 business days (counted)
Running total: 7 of 3 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 28, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 9 of 3 biz days used
8d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 12, 2025
8 business days (counted)
Running total: 17 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 21, 2025
7 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Reschedule
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 24 of 3 biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 5, 2025
8 business days (counted)
Running total: 32 of 3 biz days used
▶ Clock Running
Status: Reschedule
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 32 of 3 biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 19, 2025
10 business days (counted)
Running total: 42 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 42 of 3 biz days used
Created: Sep 29, 2025 Completed: Dec 19, 2025
Business Days Used 42 / 3
0 3d budget +39d over
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0 / 3
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0 / 3
Sep 29 → Sep 30 Assigned ▶ Running 1 1 / 3
Sep 30 → Oct 1 Scheduled ▶ Running 1 2 / 3
Oct 1 → Oct 1 Tech On Site ▶ Running 0 2 / 3
Oct 1 → Oct 1 Completed ▶ Running 0 2 / 3
Oct 1 → Oct 1 Closed ▶ Running 0 2 / 3
Oct 1 → Oct 2 Reschedule ▶ Running 1 3 / 3
Oct 2 → Oct 8 Incomplete ▶ Running 4 7 / 3
Oct 8 → Oct 28 Awaiting Parts ⏸ Paused 13 —
Oct 28 → Oct 30 Ready for Scheduling ▶ Running 2 9 / 3
Oct 30 → Nov 12 Assigned ▶ Running 8 17 / 3
Nov 12 → Nov 21 Scheduled ▶ Running 7 24 / 3
Nov 21 → Nov 21 Tech On Site ▶ Running 0 24 / 3
Nov 21 → Nov 21 Reschedule ▶ Running 0 24 / 3
Nov 21 → Dec 5 Scheduled ▶ Running 8 32 / 3
Dec 5 → Dec 5 Reschedule ▶ Running 0 32 / 3
Dec 5 → Dec 19 Scheduled ▶ Running 10 42 / 3
Dec 19 → Dec 19 Tech On Site ▶ Running 0 42 / 3
Dispatch 0.0d
Material Management 14.0d
Coordinators 43.5d
Field Work 2.0d
Incomplete 5.0d (excluded)
Billing 8.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.0 days
Over SLA
Coordinators
43.5 days
Over SLA
Field Work
2.0 days
Incomplete (excluded from total)
5.0 days
Billing
8.0 days
Over SLA
Created: Sep 29, 2025 Due: Dec 5, 2025 Completed: Dec 19, 2025 (13 days late)
📅
56.0 days Total Age
⏱️
14.0d in Awaiting Parts Longest Stage
🔄
21 transitions Status Changes
⚠️
50.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 1, 2025
Visit 2 Nov 21, 2025
Visit 3 Dec 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531089
<no subject>
Closed
This anesthesia machine has a leak somewhere. Tech have done pressure checks and pressure is not holding Model: Midmark - VMT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Judson
Owner
Virtual Tech
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306601 (current) Invoiced
Virtual Tech - Field Repair • Thomas J Langenberg Jr
Created: Sep 29, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 14.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.1d / 1.0d SLA
Assigned
9.2d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Reschedule
1.2d / 2.0d SLA
Incomplete
5.0d
Awaiting Parts
14.0d / 3.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/5 KKelch- FSE ran out of time to complete, rescheduled directly with the customer

11/21 KKelch Brandon called me back to reschedule for 12/4 between 3 and 4 pm. Customer confirmed. Call logged on WO-01306601

11/21 KKelch called Brandon to reschedule for 12/4 between 3:30 and 4:30 pm. Left info. Call logged on WO-01306601

11/12 KKelch called Brandon to see if he wants to schedule the 3 WOs that are ready to be scheduled or hold off until all 6 are ready. He asked for the 3 that are ready to be scheduled to be scheduled, I offered 11/21 between 9 and 11 am and he confirmed. Call logged on WO-01306932

11/10 KKelch waiting on parts to ship on WO-01297329, WO-01305587 and WO-01306604 prior to scheduling

11/6/25 CDempsey- parts delivered Oct 30th, however still waiting on parts for 3 other wo's to be completed at same time.

10/30/25 RCook- WO-01306604, WO-01297329 and WO-01305587 are still in awaiting parts status. Updated due date based on parts.


10/3/2025 CRamen spoke with Brandon and we are still awaiting parts for WO01297329, 01306604/5587 and 6601


9/29/2025 CRamen scheduled for Wednesday 10/1/2025 between 9-10am. Logged email. TR-19844 Omaha NE


9/29/2025 CRamen left a vm for a returned call to schedule for Wednesday 10/1/2025 between 9-10am. Logged email. Placeholder set


9/29/25 RCook- Per LYoder: yes, he is willing to do it, its a 6 hour drive for him one way

9/29/25 RCook- Per DCarvalho: Ronnie may be an option also. He's about 5.5 hrs away. It's a midmark device



9/29/2025 CRamen left a vm for a returned call to schedule for Wednesday 10/1/2025 between 9-10am.


10/2 RM chatter to FSE, incomplete or closed?

9/29/25 RCook- Sent teams message to CDempsey stating; WO-01306601- Omaha, NE, Thomas Langenberg is the closest trained technician for this repair due on 10/2. I know that he is out this week due to a surgery. This is a 5 hour one way drive. I see that he is traveling next week. I can schedule this for this Friday and reschedule the inspection on that day but do you think he can handle that drive after surgery? Also, I would think he would want a hotel. 

🔧 Work Performed
10/1/25 - Traveled to site - Evaluated unit for cause of leak 12/19/2025-installed maintenance kit and pressure tested per instructions. Unit hoses were reseated and unit is back in service
🔍 Technician Findings
Evaluation needed
⚠️ Problem Description
This anesthesia machine has a leak somewhere. Tech have done pressure checks and pressure is not holding Model: Midmark - VMT https://www.ebiotrack.com/workorder.php?wo=68577

Timeline

📞
Case Linked Sep 29, 9:19 AM
Case Number: 00531089
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Sep 29, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Sep 29, 3:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 2m
📅
▶
2 Dispatch Scheduled Sep 29, 9:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 5h 23m
💵
2x Expenses Added Sep 30, 10:41 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 1, 12:57 AM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Ronnie Salone Oct 1, 9:00 AM
Scheduled For: 2025-10-01T13:30:00.000+0000
⏱️
▶
2 2x Labor Added Oct 1, 9:37 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Ronnie Salone
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 12h
✔️
Status: Completed by Ronnie Salone Oct 1, 11:15 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 36m
⏱️
▶
2 Labor Added Oct 1, 12:35 PM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel, Labor
Status: Open
Qty: 1, 380, 5.75
🏁
▶
2 Status: Closed Oct 1, 6:59 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 1, 8:14 PM
Type: Expenses
Status: Open
Qty: 1
⚠️
Status: Incomplete by Rhonnie Reeves Oct 2, 9:19 AM
From: Reschedule
To: Incomplete
Duration in Previous: 14h 19m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Oct 8, 8:05 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 5d 22h
🚨 14.0 business days
📅
Status: Ready for Scheduling by Amy Greene Oct 28, 3:56 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 20d 7h
🔩
2x Parts Added Oct 28, 4:14 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
👷
▶
2 Technician Assigned Oct 30, 4:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Nov 12, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-21T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 21, 9:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
⏱️
2x Labor Added Nov 21, 9:57 AM
Type: Labor, Travel
Status: Open
Qty: 3.1, 143
🔄
Status: Reschedule by Kaitlyn Kelch Nov 21, 10:50 AM
From: Tech On Site
To: Reschedule
Duration in Previous: 1h 18m
🗓️
▶
2 Status: Scheduled Nov 21, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-04T21:00:00.000+0000
⏱️
2x Labor Added Nov 21, 2:17 PM
Type: Labor, Travel
Status: Open
Qty: 4.0666666666667, 201
⚠️ 9.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Dec 5, 9:34 AM
From: Scheduled
To: Reschedule
Duration in Previous: 13d 22h
🗓️
▶
3 Status: Scheduled Dec 5, 9:42 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-12T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-19T17:30:00.000+0000
💵
Expenses Added Dec 5, 10:22 AM
Type: Expenses
Status: Open
Qty: 1
🚨 11.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 19, 11:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 1h
⏱️
▶
2 5x Labor Added Dec 19, 5:13 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 41m, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Dec 23, 10:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 5, 1:54 PM
Invoice Number: SM-250455

Bottlenecks

Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00531089
Closed
📦
Parts Order 00083143
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 19, 12:30 PM
Created
Sep 29, 10:49 AM
Invoice #
SM-250455

Work Details (23)

Name Type Status Qty Amount Date
WL-02954206 Expenses Open 1 $0.00 Sep 30, 10:41 AM
WL-02954207 Expenses Open 1 $0.00 Sep 30, 10:41 AM
WL-02955720 Expenses Open 1 $0.00 Oct 1, 12:57 AM
WL-02955866 Labor Open 0.25 $0.00 Oct 1, 9:37 AM
WL-02955867 Travel Open 5 $0.00 Oct 1, 9:37 AM
WL-02956072 Labor Open 1.75 $208.25 Oct 1, 12:35 PM
WL-02956074 Expenses Open 1 $0.00 Oct 1, 12:39 PM
WL-02956075 Travel Open 380 $0.00 Oct 1, 12:39 PM
WL-02956076 Labor Open 5.75 $684.25 Oct 1, 12:39 PM
WL-02956726 Expenses Open 1 $0.00 Oct 1, 7:03 PM
WL-02956825 Expenses Open 1 $0.00 Oct 1, 8:14 PM
WL-02986800 Parts Open 1 $203.85 Oct 28, 4:14 PM
WL-02986801 Expenses Open 1 $13.32 Oct 28, 4:14 PM
WL-03016110 Labor Open 3.1 $0.00 Nov 21, 9:57 AM
WL-03016111 Travel Open 143 $0.00 Nov 21, 9:57 AM
WL-03016496 Labor Open 4.0666666666667 $0.00 Nov 21, 2:17 PM
WL-03016497 Travel Open 201 $0.00 Nov 21, 2:17 PM
WL-03027753 Expenses Open 1 $0.00 Dec 5, 10:22 AM
WL-03043865 Labor Open 0.7 $0.00 Dec 19, 5:13 PM
WL-03043866 Labor Open 1.4666666666667 $178.50 Dec 19, 5:13 PM
WL-03043867 Labor Open 3.6666666666667 $446.25 Dec 19, 5:13 PM
WL-03043868 Travel Open 202 $0.00 Dec 19, 5:13 PM
WL-03043869 Travel Open 6 $0.00 Dec 19, 5:13 PM

Details