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WO-01306604 ↗ ServiceMax

RALSTON VETERINARY CLINIC • Virtual Tech - Field Repair • P3

📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127

Sep 29, 2025 → Feb 6, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 2, 2025
✗ SLA Missed (6 biz days late)
Active: 9 biz days
Paused: 78 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸78d
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Jan 26, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 6, 2026
9 business days (counted)
Running total: 9 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 9 of 3 biz days used
Created: Sep 29, 2025 Completed: Feb 6, 2026
Business Days Used 9 / 3
0 3d budget +6d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0 / 3
Sep 29 → Jan 26 Awaiting Parts ⏸ Paused 78 —
Jan 26 → Jan 26 Assigned ▶ Running 0 0 / 3
Jan 26 → Feb 6 Scheduled ▶ Running 9 9 / 3
Feb 6 → Feb 6 Tech On Site ▶ Running 0 9 / 3
Dispatch 0.0d
Material Management 79.0d
Coordinators 9.6d
Field Work 0.8d
Billing 15.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
79.0 days
Over SLA
Coordinators
9.6 days
Over SLA
Field Work
0.8 days
Billing
15.0 days
Over SLA
Created: Sep 29, 2025 Due: Feb 6, 2026 Completed: Feb 6, 2026 (on time)
📅
88.0 days Total Age
⏱️
79.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
99.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531098
<no subject>
Closed
Notes: Foot pedal is getting sticking in down position Model: iM3 - GS Deluxe
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Judson
Owner
Virtual Tech
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306604 (current) Invoiced
Virtual Tech - Field Repair • Thomas J Langenberg Jr
Created: Sep 29, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 79.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 99.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
79.0d / 3.0d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.4d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
14.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch Brandon called me to schedule for 2/6 between 9 and 11 am. Customer confirmed the scheduling and that they have received parts.

11/6/25 CDempsey- there is not a tracking # on this wo and we are waiting to complete other wo's.

10/3/2025 CRamen spoke with Brandon and we are still awaiting parts for WO01297329, 01306604/5587 and 6601

🔧 Work Performed
replaced the pedal and tested
🔍 Technician Findings
foot pedal sticks. Asset ID#1319680 is the actual unit with the issue
⚠️ Problem Description
Notes: Foot pedal is getting sticking in down position Model: iM3 - GS Deluxe https://www.ebiotrack.com/workorder.php?wo=68579

Timeline

📞
Case Linked Sep 29, 9:28 AM
Case Number: 00531098
Subject: <no subject>
Status: Closed
📋
▶
3 Work Order Created Sep 29, 11:01 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082576
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 79.0 business days
👷
▶
3 Technician Assigned Jan 26, 2:18 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Awaiting Parts, Assigned
To: Assigned, Scheduled
Duration in Previous: 119d 4h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-06T15:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 6, 10:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 20h
⏱️
▶
2 Labor Added Feb 6, 4:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 19m, 0m
⏳ 3.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 11, 10:06 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 17h
🔩
▶
2 Parts Added Feb 11, 2:17 PM
Parts Added → Status: Closed
🏁
Status: Closed by Thomas Langenberg
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 13m
💵
▶
2 Expenses Added Feb 11, 3:34 PM
Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1h 16m
🚨 15.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 22h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Awaiting Parts
Duration: 79.0 business days (threshold: 3.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days

🔗 Related Artifacts

📞
Case 00531098
Closed
📦
Parts Order 00082576
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Feb 6, 10:00 AM
Created
Sep 29, 11:01 AM
Invoice #
SM-255587

Work Details (3)

Name Type Status Qty Amount Date
WL-03095884 Labor Open 0.9 $119.00 Feb 6, 4:54 PM
WL-03101248 Parts Open 1 $170.32 Feb 11, 2:17 PM
WL-03101454 Expenses Open 1 $22.86 Feb 11, 3:34 PM

Details