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WO-01306611 ↗ ServiceMax

COLUMBIANA EMS • Preventive Maintenance • PSM

📍 Columbiana EMS — 28 S Vine Street, Columbiana OH, 44408

Sep 29, 2025 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (14 biz days late)
Active: 16 biz days
🕐 Clock stopped: Invoiced (Oct 22, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 29 → Oct 2, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 15, 2025
8 business days (counted)
Running total: 11 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2025
5 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 29, 2025 Invoiced: Oct 22, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0
Sep 29 → Oct 2 Assigned ▶ Running 3 3
Oct 2 → Oct 2 Entered ▶ Running 0 3
Oct 2 → Oct 15 Assigned ▶ Running 8 11
Oct 15 → Oct 22 Scheduled ▶ Running 5 16
Dispatch 0.0d
Coordinators 19.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Created: Sep 29, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
16.5 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531014
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=30349
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tom Farley
Owner
Kimberly Hardison
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306611 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Sep 29, 2025 • Closed: Oct 21, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 CRamen Tom returned call and scheduled for Wednesday 10/22/2025 with tech arrival between 8-1AM. Tom is the contact 330-717-0904


10/14/2025 CRamen logged email requesting Thursday 10/22/2025 with an arrival window between 8-10am. Placeholder set


10/9/2025 CRamen left a vm for a returned call to schedule  


9/29/2025 CRamen spoke with Tom and he will have the driver call to schedule. 

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 30939736 - Asset ID: a0C6e00000vTk85EAC Stryker Medical - 6252 Stair-Pro Serial #: 030939737 - Asset ID: 13344890 Stryker Medical - 6252 Stair-Pro Serial #: 140239800 - Asset ID: 13344892 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 140639003 - Asset ID: 13344889 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 160140749 - Asset ID: 13344894 Stryker Medical - 6506 PowerPro Serial #: 140539268 - Asset ID: 13344888 Stryker Medical - 6506 PowerPro Serial #: 140539269 - Asset ID: 13344893 Stryker Medical - 6506 PowerPro Serial #: 210302070006 - Asset ID: Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2104012700014 - Asset ID: 13344891 Stryker Medical - 6252 Stair-Pro Serial #: 030939736 - Asset ID: 13344887 Stryker Medical - 6506 PowerPro Serial #: 2103020700006 - Asset ID: a0C8Y00000v2GD0UAM
🔍 Technician Findings
PMs
⚠️ Problem Description
Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=30349

Timeline

📞
Case Linked Sep 29, 1:00 AM
Case Number: 00531014
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 29, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 29, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 14m
⏳ 4.0 business days
🆕
▶
2 Status: Entered Oct 2, 10:46 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Oct 15, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-22T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 17x Labor Added Oct 22, 3:36 PM
17x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 11:43 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:36 PM
Invoice Number: SM-244671

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00531014
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Frontline
Technician
Brandon Green
Scheduled
Oct 22, 8:00 AM
Created
Sep 29, 11:13 AM
Invoice #
SM-244671

Work Details (17)

Name Type Status Qty Amount Date
WL-02980214 Labor Open 1.25 $0.00 Oct 22, 3:36 PM
WL-02980215 Labor Open 0.5 $0.00 Oct 22, 3:36 PM
WL-02980216 Travel Open 20 $0.00 Oct 22, 3:36 PM
WL-02980217 Labor Open 0.75 $0.00 Oct 22, 3:36 PM
WL-02980218 Labor Open 0.75 $0.00 Oct 22, 3:36 PM
WL-02980219 Labor Open 1.25 $0.00 Oct 22, 3:36 PM
WL-02980220 Labor Open 0.75 $0.00 Oct 22, 3:36 PM
WL-02980221 Labor Open 1.25 $0.00 Oct 22, 3:36 PM
WL-02980222 Labor Open 0.5 $0.00 Oct 22, 3:36 PM
WL-02980223 Labor Open 0.5 $0.00 Oct 22, 3:36 PM
WL-02980224 Labor Open 0.5 $0.00 Oct 22, 3:36 PM
WL-02980225 Travel Open 20 $0.00 Oct 22, 3:36 PM
WL-02980226 Parts Open 2 $17.52 Oct 22, 3:36 PM
WL-02980227 Parts Open 1 $15.73 Oct 22, 3:36 PM
WL-02980228 Parts Open 2 $132.30 Oct 22, 3:36 PM
WL-02980229 Parts Open 2 $17.52 Oct 22, 3:36 PM
WL-02980230 Parts Open 2 $17.52 Oct 22, 3:36 PM

Details