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WO-01306613 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Pasadena TX, City of — 1201 E Southmore Ave., Pasadena TX, 77502

Sep 29, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (45 biz days late)
Active: 47 biz days
🕐 Clock stopped: Tech Off Site (Dec 9, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Sep 30 → Oct 13, 2025
8 business days (counted)
Running total: 9 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Oct 13 → Dec 9, 2025
38 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 29, 2025 Tech Off Site: Dec 9, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 30 Ready for Scheduling ▶ Running 1 1
Sep 30 → Oct 13 Assigned ▶ Running 8 9
Oct 13 → Dec 9 Scheduled ▶ Running 38 47
Dec 9 → Dec 9 Tech On Site ▶ Running 0 47
Dec 9 → Dec 9 Entered ▶ Running 0 47
Dec 9 → Dec 9 Assigned ▶ Running 0 47
Dec 9 → Dec 9 Scheduled ▶ Running 0 47
Dec 9 → Dec 9 Tech On Site ▶ Running 0 47
Dispatch 0.1d
Coordinators 49.0d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
49.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Sep 29, 2025 Due: Dec 29, 2025 Completed: Dec 9, 2025 (20 days early)
📅
48.0 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Arturo Diaz — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531010
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=30345 This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306613 (current) Invoiced
Inspection • Arturo Diaz
Created: Sep 29, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
38.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13 KKelch scheduled per logged email from Moniqua

10/13 KKelch sent an email for scheduling

10/8 KKelch sent an email for scheduling

🔧 Work Performed
Performed initial annual inspection on ONLY the items specified on the work order instructions: This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s)
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=30345 This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)

Timeline

📞
Case Linked Sep 29, 1:00 AM
Case Number: 00531010
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 29, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 30, 9:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 31m
⚠️ 9.0 business days
📅
2 Dispatch Scheduled Oct 13, 2:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 13d 4h
🚨 38.0 business days
🔧
2 Status: Tech On Site Dec 9, 10:12 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 40
🆕
Status: Entered by Kaitlyn Kelch Dec 9, 10:56 AM
From: Tech On Site
To: Entered
Duration in Previous: 43m
👷
3 Status: Assigned Dec 9, 11:34 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T15:00:00.000+0000
🔧
Status: Tech On Site by Arturo Diaz Dec 9, 11:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11m
⏱️
2x Labor Added Dec 9, 3:48 PM
Type: Labor
Status: Open
Qty: 3, 2
🚗
2 Status: Tech Off Site Dec 9, 3:59 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
3.0 business days
📄
2 Status: Ready to Bill Dec 11, 2:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Dec 12, 6:50 PM
Invoice Number: SM-248774

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00531010
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Arturo Diaz
Scheduled
Dec 9, 10:00 AM
Created
Sep 29, 11:20 AM
Invoice #
SM-248774

Work Details (5)

Name Type Status Qty Amount Date
WL-03031134 Labor Open 2 $0.00 Dec 9, 10:14 AM
WL-03031135 Travel Open 40 - Dec 9, 10:14 AM
WL-03031136 Travel Open 40 - Dec 9, 10:14 AM
WL-03031708 Labor Open 3 $1,063.00 Dec 9, 3:48 PM
WL-03031709 Labor Open 2 $0.00 Dec 9, 3:48 PM

Details