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WO-01306643 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - North 90th Street — 5401 N 90TH ST, OMAHA NE, 68134

Sep 29, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (22 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 6, 2025
5 business days (counted)
Running total: 5 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 9 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 3, 2025
15 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 6 Ready for Scheduling ▶ Running 5 5
Oct 6 → Oct 13 Assigned ▶ Running 4 9
Oct 13 → Nov 3 Scheduled ▶ Running 15 24
Nov 3 → Nov 3 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.9d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.9 days
Over SLA
Field Work
0.5 days
Created: Sep 29, 2025 Due: Nov 27, 2025 Completed: Nov 3, 2025 (24 days early)
📅
24.9 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531042
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 64 https://www.ebiotrack.com/inspection.php?iid=30361
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kieyona Walker
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306643 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Sep 29, 2025 • Closed: Nov 3, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 23.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13 KKelch scheduled per logged email from Kieyona

10/13 KKelch called Kieyona to schedule for 11/3 between 12 and 2 pm. Left VM, sent email. 

🔧 Work Performed
completed the annual inspection on 61 pieces of equipment
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 64 https://www.ebiotrack.com/inspection.php?iid=30361

Timeline

📞
Case Linked Sep 29, 7:01 AM
Case Number: 00531042
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 29, 12:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 6, 10:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 21h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 13, 11:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-03T15:00:00.000+0000
🚨 10.0 business days
💵
Expenses Added Oct 27, 11:13 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 3, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 1h
⏱️
2x Labor Added Nov 3, 2:51 PM
Type: Labor, Travel
Status: Open
Qty: 4, 216
🚗
▶
3 3x Travel Added Nov 3, 4:57 PM
3x Travel Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 18m, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Nov 5, 4:59 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
⏳ 2.9 business days
🧾
Invoice Created Nov 8, 1:07 PM
Invoice Number: SM-245688

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00531042
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Nov 3, 10:00 AM
Created
Sep 29, 12:28 PM
Invoice #
SM-245688

Work Details (7)

Name Type Status Qty Amount Date
WL-02985201 Expenses Open 1 $0.00 Oct 27, 11:13 AM
WL-02994199 Labor Open 4 $0.00 Nov 3, 2:51 PM
WL-02994200 Travel Open 216 - Nov 3, 2:51 PM
WL-02994512 Travel Open 3 - Nov 3, 4:57 PM
WL-02994510 Labor Open 2.25 $1,375.80 Nov 3, 4:57 PM
WL-02994511 Labor Open 0.41666666666667 $0.00 Nov 3, 4:57 PM
WL-02994547 Expenses Open 1 $0.00 Nov 3, 5:00 PM

Details