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WO-01306711 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 John J Pershing VA Medical Center — 1500 N Westwood Blvd, Poplar Bluff MO, 63901

Sep 29, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 3, 2025
✗ SLA Missed
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 4, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 29, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0
Sep 29 → Oct 4 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.6d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Billing
1.0 days
Created: Sep 29, 2025 Due: Oct 3, 2025 Completed: Oct 4, 2025 (on time)
📅
4.6 days Total Age
⏱️
25.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
26.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 1, 2025
Visit 4 Oct 2, 2025
Visit 5 Oct 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530798
John J Pershing Poplar Bluff - ID 102405 - Add-On Repairs - PREVAILING WAGE
Closed
Repair work
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Kimberly Hardison
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306711 (current) Invoiced
Installation • Christopher Ables
Created: Sep 29, 2025 • Closed: Oct 4, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 25.0 days stuck in "Closed"
⏱️
Total Delay 26.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
25.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cables 9-29-25 Travel to Wichita KS to pick up trim pieces from another job per Will. Cables 9-30-25 Travel from Wichita KS to Poplar Bluff MO VA jobsite. Cables 10-1-25 Slight delay in getting in due to construction and parking. Carried our materials and equipment in. Replaced rail track that was drilled and riveted to ceiling grid. Checked all rail systems any other issues. Completed.
🔍 Technician Findings
SEE NOTES
⚠️ Problem Description
Repair work

Timeline

📞
Case Linked Sep 26, 1:57 PM
Case Number: 00530798
Subject: John J Pershing Poplar Bluff - ID 102405 - Add-On Repairs - PREVAILING WAGE
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 29, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Sep 29, 4:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Peter Green
Scheduled For: 2025-09-30T13:00:00.000+0000
🗓️
Status: Scheduled by Peter Green
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 10m
💵
2x Expenses Added Sep 29, 5:11 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Sep 29, 5:16 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Sep 30, 3:28 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 7.5
💵
Expenses Added Sep 30, 3:34 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Sep 30, 3:50 PM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
4x Labor Added Oct 1, 6:31 PM
Type: Labor
Status: Open
Qty: 0.16666666666667, 10.75, 6.8333333333333
💵
2x Expenses Added Oct 1, 6:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
💵
▶
2 Expenses Added Oct 3, 1:46 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.4166666666667
⏱️
▶
3 7x Labor Added Oct 4, 10:53 AM
7x Labor Added → 2x Travel Added → 5x Expenses Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 340
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 4, 11:00 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Scott Yelverton
From: Completed
To: Closed
Duration in Previous: 1m
🚨 25.0 business days
📄
Status: Ready to Bill by Nicole Floyd Nov 11, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 38d 0h
⏳ 1.0 business days
📨
Status: Invoice Pending by Diane Patton Nov 12, 2:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🧾
Invoice Created Nov 13, 10:46 AM
Invoice Number: SM-246333

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days

🔗 Related Artifacts

📞
Case 00530798
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
Sep 30, 9:00 AM
Created
Sep 29, 2:49 PM
Invoice #
SM-246333

Work Details (33)

Name Type Status Qty Amount Date
WL-02953455 Expenses Open 1 $0.00 Sep 29, 5:11 PM
WL-02953454 Expenses Open 1 $0.00 Sep 29, 5:11 PM
WL-02953458 Expenses Open 1 $0.00 Sep 29, 5:16 PM
WL-02953457 Expenses Open 1 $0.00 Sep 29, 5:16 PM
WL-02954703 Expenses Open 1 $0.00 Sep 30, 3:28 PM
WL-02954702 Labor Open 7.5 $0.00 Sep 30, 3:28 PM
WL-02954714 Expenses Open 1 $0.00 Sep 30, 3:34 PM
WL-02954727 Expenses Open 1 $0.00 Sep 30, 3:50 PM
WL-02954726 Expenses Open 1 $0.00 Sep 30, 3:50 PM
WL-02954732 Expenses Open 1 $0.00 Sep 30, 3:54 PM
WL-02954733 Expenses Open 1 $0.00 Sep 30, 3:54 PM
WL-02956680 Labor Open 0.16666666666667 $0.00 Oct 1, 6:31 PM
WL-02956677 Labor Open 10.75 $0.00 Oct 1, 6:31 PM
WL-02956678 Labor Open 0.16666666666667 $0.00 Oct 1, 6:31 PM
WL-02956679 Labor Open 6.8333333333333 $9,400.00 Oct 1, 6:31 PM
WL-02956696 Expenses Open 1 $0.00 Oct 1, 6:38 PM
WL-02956695 Expenses Open 1 $0.00 Oct 1, 6:38 PM
WL-02959109 Expenses Open 1 $0.00 Oct 3, 1:46 PM
WL-02959113 Labor Open 8.4166666666667 $0.00 Oct 3, 1:49 PM
WL-02960100 Labor Open 0.16666666666667 $0.00 Oct 4, 10:53 AM
WL-02960101 Labor Open 8.4166666666667 $0.00 Oct 4, 10:53 AM
WL-02960102 Labor Open 8.5 $0.00 Oct 4, 10:53 AM
WL-02960098 Labor Open 0.16666666666667 $0.00 Oct 4, 10:53 AM
WL-02960096 Labor Open 15 $0.00 Oct 4, 10:53 AM
WL-02960097 Labor Open 10.75 $0.00 Oct 4, 10:53 AM
WL-02960099 Labor Open 6.8333333333333 $0.00 Oct 4, 10:53 AM
WL-02960103 Travel Open 340 $0.00 Oct 4, 10:55 AM
WL-02960104 Travel Open 340 $0.00 Oct 4, 10:55 AM
WL-02960108 Expenses Open 1 $0.00 Oct 4, 10:57 AM
WL-02960105 Expenses Open 1 $0.00 Oct 4, 10:57 AM
WL-02960106 Expenses Open 1 $0.00 Oct 4, 10:57 AM
WL-02960107 Expenses Open 1 $0.00 Oct 4, 10:57 AM
WL-02960109 Expenses Open 1 $0.00 Oct 4, 10:57 AM

Details