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WO-01306728 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Platz Veterinary Hospital PLLC — 15310 Mack Ave, Grosse Pointe Park MI, 48230

Sep 29, 2025 → Oct 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 3, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Oct 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 3, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Sep 29, 2025 Tech Off Site: Oct 3, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0 / 4
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0 / 4
Sep 29 → Sep 29 Assigned ▶ Running 0 0 / 4
Sep 29 → Oct 3 Scheduled ▶ Running 4 4 / 4
Oct 3 → Oct 3 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 4.6d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Created: Sep 29, 2025 Due: Oct 8, 2025 Completed: Oct 4, 2025 (4 days early)
📅
4.6 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531207
Midmark Service Request Dispatch Authorization - WO-00109700
Closed
Zone 1 PM NWD run with SR#1465708 Special Billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR1465708. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 729318 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danny Persyn
Owner
Sherry Reich
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306728 (current) Invoiced
Preventive Maintenance • Jon Kuehl
Created: Sep 29, 2025 • Closed: Oct 3, 2025
Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-8-25 JK Unit is in service because facility is still using it. It is marked no because of scaler is not functioning. Noted they ordered a new scaler.


10/1/2025jsells

Ship To Name: Platz Veterinary Hospital PLLC Ship To Address: 15310 Mack Ave Ship To City/State: Grosse Pointe Park, MI 48230-6204 Waybill (Tracking #): 1ZE444250374616516 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 01-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


9/29/25 SReich - Customer was called on WO-01306715.

🔧 Work Performed
Performed PM on unit per service bulletin successfully.
🔍 Technician Findings
Unit in service upon arrival.
⚠️ Problem Description
Zone 1 PM NWD run with SR#1465708 Special Billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR1465708. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 729318 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 29, 12:34 PM
Case Number: 00531207
Subject: Midmark Service Request Dispatch Authorization - WO-00109700
Status: Closed
📋
▶
2 Work Order Created Sep 29, 3:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 29, 4:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
🗓️
▶
2 Status: Scheduled Sep 29, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-03T14:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 3, 11:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 19h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 3, 1:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 42m
✔️
▶
3 Status: Completed Oct 3, 11:05 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.6833333333333, 1.7166666666667, 81
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.1 business days
✏️
Status: WO Correction Needed by Nancy Suarez Oct 7, 4:04 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 16h
🏁
Status: Closed by Jonathan Kuehl Oct 8, 6:17 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 13m
📄
▶
2 Status: Ready to Bill Oct 8, 11:06 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 9, 10:35 AM
Invoice Number: SM-243135

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Oct 3, 10:00 AM
Created
Sep 29, 3:27 PM
Invoice #
SM-243135

Work Details (3)

Name Type Status Qty Amount Date
WL-02959997 Labor Open 1.6833333333333 $0.00 Oct 3, 11:08 PM
WL-02959998 Labor Open 1.7166666666667 $240.00 Oct 3, 11:08 PM
WL-02959999 Travel Open 81 $110.00 Oct 3, 11:08 PM

Details