Work Order 360 View

10/8 CLacy The attached EPE form is incorrect for the state of TX also the FDA form is not needed for repairs.

10/6 KKelch called Ptiah to schedule for 10/8 between 9 and 11 am. Name of person you are speaking with: Ptiah

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: 

No

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? No

Customer Response: 

2. Parts Delivery (if applicable) N/A 

Have the shipped parts been received? ​x​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​x​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?   

Customer Response:  

On her desk. 

If parts have not arrived yet but have an ETA:  N/a

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:  

3. Schedule Confirmation 

Confirm scheduled service date: 10/8

Confirm arrival window (2–4 hrs): 9 and 11 am. 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use: 281-480-8800 

(If the above answer is NO): Onsite POC Name & Number:  

10/3/2025 LHill-called (281) 480-8800. spoke with Ptiah (Ty) Taylor and advised her we have ordered a RaySafe for our tech and once he receives that we will call back to schedule.

10/2/25 RCook- Per CDempsey in teams chat, I ordered one from MM. 

10/2/25 RCook- Sent teams message to CDempsey stating:

Craig Dempsey WO-01306730- I see in the notes that it states Chane needs a RaySafe. Does he have one? What is the process on this? 

10/1/25 CDempsey- Tracking shows parts delivery scheduled for Friday Oct 3. Chane needs a Raysafe.

10/01/2025 LHill-sent email to Ptiah Taylor at ptiah.taylor@nva.com to schedule visit for 10/6 between 8-10am.

10/01/2025 LHill-Called 281-480-8800 for Ptiah Taylor to schedule tech.  Was on hold for over 5 mins. was going to offer 10/6 for arrival between 8-10am.

10/01/2025 LHill-tracked parts-Your shipment

1ZE444250374734595

Estimated delivery

Friday, October 03 between 9:15 A.M. - 12:15 P.M. 

09/30/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250374734595

9/29/25 CDempsey- Chane should have availability but will need a Raysafe.

09/29/2025 SRobinson- Called Ptiah Taylor, 1(281) 480-8800. No option to LM. Sending email to ptiah.taylor@nva.com with WO# and advising a coordinator will be reaching out to schedule.