Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306736 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM

📍 Vapor Technologies Inc — 6400 Dry Creek Pkwy, Longmont CO, 80503

Sep 29, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (10 biz days late)
Active: 12 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 29 → Oct 21, 2025
15 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: On Hold
Oct 27 → Oct 31, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 4, 2025
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 6, 2025
2 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0
Sep 29 → Sep 29 Assigned ▶ Running 0 0
Sep 29 → Oct 21 Awaiting Parts - Customer ⏸ Paused 15 —
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 0
Oct 21 → Oct 27 Assigned ▶ Running 4 4
Oct 27 → Oct 27 Entered ▶ Running 0 4
Oct 27 → Oct 31 On Hold ▶ Running 4 8
Oct 31 → Oct 31 Reschedule ▶ Running 0 8
Oct 31 → Oct 31 Assigned ▶ Running 0 8
Oct 31 → Nov 4 Scheduled ▶ Running 2 10
Nov 4 → Nov 6 Tech On Site ▶ Running 2 12
Dispatch 0.0d
Material Management 15.3d
Holding 5.0d (excluded)
Coordinators 8.6d
Field Work 2.2d
Billing 2.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.3 days
Holding (excluded from total)
5.0 days
Coordinators
8.6 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
2.9 days
Over SLA
Created: Sep 29, 2025 Due: Oct 28, 2025 Completed: Nov 6, 2025 (8 days late)
📅
26.8 days Total Age
⏱️
15.3d in Awaiting Parts - Customer Longest Stage
🔄
14 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Curtis Sprague — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530875
Service Order: 6008108458, warr field repair following 6007800412
Closed
Approval Note 09/26/2025 16:52:42 BRIAMESS Gratis approved. Regards, Brian ____________________ Approval Note 09/26/2025 16:33:07 WIGEORGE Brian Mess ____________________ Note 09/26/2025 16:26:13 WF-BATCH Agent: WIGEORGE Timestamp: 2025-09-26 16:26:03 field warranty from 6007800412 bouncing between test and fine test
Priority
Standard
Origin
Web
Reason
New Case
Contact
Larry Meadows
Owner
Leona Coonrod
Created
Sep 26, 2025
Work Orders from this Case (1)
WO-01306736 (current) Invoiced
Repair/PM • Curtis Sprague
Created: Sep 29, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 15.3 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts - Customer
15.3d
Assigned
5.1d / 0.5d SLA
On Hold
5.0d
Reschedule
0.0d / 2.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Closed
5.0d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31 KKelch called Larry to schedule for 11/4 between 9 and 11 am. Customer confirmed.

10/27 KKelch called Larry to schedule for 10/29 between 9 and 11 am. Left VM, placed on hold due to 3 failed attempts to schedule.

10/23 KKelch called Larry to schedule for 10/28 between 9 and 11 am. Left VM.

10/21 KKelch called Larry to schedule for 10/28 between 9 and 11 am. Left VM.

10/21/25 lcoonrod

Confirming we have received both packages. Thank you, Larry Meadows


10/20/25 lcoonrod email sent to confirm receipt of parts.

EXR2040301 VS SERIES EXCHANGE SPECTUBE ASSEMBLY

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

X3703-64006 AVF 20S, 0.5 liter bottle

way bill 394354489782 Delivered Monday, 10/20/25 at 9:18 AM Signed for by: R.Lopez

way bill 393889862002 Delivered Monday, 10/6/25 at 9:05 AM Signed for by: V.Tech



10/13/25 lcoonrod part EXR2040301 back ordered. expected delivery date 10/16/25


10/6/25 lcoonrod part EXR2040301 back ordered. expected delivery date 10/16/25


10/3/25 lcoonrod

VSFLDOV and X3703-64006 shipped on way bill 393889862002, no delivery date at this time.

part EXR2040301 not shipped. expected delivery date 10/16/25


9/29/25 lcoonrod parts have not shipped yet. no delivery date listed.

🔧 Work Performed
11/4/2025 Curtis Sprague: Arrived onsite. Met with POC Larry. Took covers off unit. Replaced spec tube assy that was provided to customer from Agilent.
🔍 Technician Findings
See work performed
⚠️ Problem Description
Approval Note 09/26/2025 16:52:42 BRIAMESS Gratis approved. Regards, Brian ____________________ Approval Note 09/26/2025 16:33:07 WIGEORGE Brian Mess ____________________ Note 09/26/2025 16:26:13 WF-BATCH Agent: WIGEORGE Timestamp: 2025-09-26 16:26:03 field warranty from 6007800412 bouncing between test and fine test
📄 Description
VS PR02 Portable Leak Detector
📞 Call Description
VPD Field Repair Trade

Timeline

📞
Case Linked Sep 26, 4:36 PM
Case Number: 00530875
Subject: Service Order: 6008108458, warr field repair following 6007800412
Status: Closed
⏳ 1.9 business days
📋
▶
3 Work Order Created Sep 29, 3:54 PM
Work Order Created → 3x Parts Added → Status: Ready for Scheduling
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 29, 5:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 46m, 0m
🚨 15.8 business days
📅
Status: Ready for Scheduling by Leona Coonrod Oct 21, 10:46 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 21d 17h
👷
▶
2 Technician Assigned Oct 21, 12:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Oct 27, 11:27 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 5d 23h, 0m
⚠️ 5.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Oct 31, 9:15 AM
From: On Hold
To: Reschedule
Duration in Previous: 3d 21h
👷
▶
2 Technician Assigned Oct 31, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 10m
🗓️
▶
2 Status: Scheduled Oct 31, 10:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-04T16:00:00.000+0000
💵
3x Expenses Added Oct 31, 1:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Curtis Sprague Nov 4, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
💵
Expenses Added Nov 4, 2:19 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 12x Labor Added Nov 5, 9:22 PM
12x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by MICHAEL MCNAMARA Nov 9, 8:58 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 11h
🚗
▶
2 Travel Added Nov 9, 5:57 PM
Travel Added → Status: Closed
🏁
Status: Closed by Curtis Sprague
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 17, 1:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 1h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:09 PM
Invoice Number: SM-246784

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00530875
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Curtis Sprague
Scheduled
Nov 4, 11:00 AM
Created
Sep 29, 3:54 PM
Invoice #
SM-246784

Work Details (20)

Name Type Status Qty Amount Date
WL-02953294 Parts Open 1 $0.00 Sep 29, 3:56 PM
WL-02953295 Parts Open 1 $0.00 Sep 29, 3:56 PM
WL-02953296 Parts Open 1 $0.00 Sep 29, 3:56 PM
WL-02991779 Expenses Open 1 $169.79 Oct 31, 1:44 PM
WL-02991780 Expenses Open 1 $441.59 Oct 31, 1:44 PM
WL-02991781 Expenses Open 1 $268.66 Oct 31, 1:44 PM
WL-02995773 Expenses Open 1 $448.59 Nov 4, 2:19 PM
WL-02997907 Labor Open 7.5 $0.00 Nov 5, 9:22 PM
WL-02997908 Labor Open 0.5 $0.00 Nov 5, 9:22 PM
WL-02997909 Labor Open 4 $541.00 Nov 5, 9:22 PM
WL-02997910 Labor Open 0.5 $0.00 Nov 5, 9:22 PM
WL-02997911 Labor Open 11 $0.00 Nov 5, 9:22 PM
WL-02997912 Expenses Open 1 $50.00 Nov 5, 9:22 PM
WL-02997913 Expenses Open 1 $30.00 Nov 5, 9:22 PM
WL-02997914 Expenses Open 1 $13.88 Nov 5, 9:22 PM
WL-02997915 Expenses Open 1 $50.00 Nov 5, 9:22 PM
WL-02997916 Expenses Open 1 $50.00 Nov 5, 9:22 PM
WL-02997917 Expenses Open 1 $25.00 Nov 5, 9:22 PM
WL-02997918 Travel Open 1075 $800.00 Nov 5, 9:22 PM
WL-03001524 Travel Open 12 $150.00 Nov 9, 5:57 PM

Details